Epic Ambulatory Application Specialist

Epic Ambulatory Application Specialist

Department: IT Exempt

Reports to:

Health Systems Applications Manager

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, 2 PACE (Program of All-Inclusive Care for the Elderly) Senior Care facilities, and 2 Mobile Health Units, PHS extends its services to residents across multiple counties, including Alamance, Caswell, Chatham, Orange, and Lee.

The Epic Ambulatory Application Specialist is responsible for supporting, configuring, optimizing, and maintaining outpatient workflows and modules of the Epic electronic health record (EHR) system. This role bridges clinical operations and information technology (IT), translating user workflows into system builds and configurations. The specialist serves as the subject matter expert (SME) for ambulatory workflows, providing support, delivering training, promoting user adoption, and driving system enhancements that align with organizational goals.

The position also actively participates in system upgrades and updates to ensure ongoing optimization.

• Configure and optimize Epic Ambulatory workflows, including charting, order sets, and templates.
• Collaborate with other Epic modules (Cadence, Prelude, MyChart, etc.) to ensure integration and consistent workflows.
• Participate in full project lifecycle: gathering, designing, building, testing (unit, system, integration), go live, and post go live support.
• Configure templates, order sets, decision support tools, rules, alerts, and other functional components.
• Configure, test, and validate system.
• Serve as the subject matter expert (SME) for patient access workflows and support processes, focusing on Epic build and training.
• Provide guidance and build expertise to support workflow redesign efforts, but leave ongoing operational monitoring and maintenance to the respective department leads.
• Partner with operational leaders to analyze existing workflows, surface bottlenecks or inefficiencies, and recommend system-based solutions or optimizations.
• Other tasks as needed.

Education:

Bachelor’s degree in computer science, information systems, biomedical informatics, healthcare administration, or a related field.

• Required:
  
  2–5 years of experience working with Epic Ambulatory modules or other EHR clinical systems including charting, ordering, documentation, or scheduling.
• Preferred:
  Clinical background as a registered nurse, nurse practitioner, or a licensed practical nurse.
• Experience in at least one full Epic implementation lifecycle.
• Experience leading or mentoring others.
• Experience with change management, governance, testing strategies/validations, and workflow redesigns.
• Project management experience.
• Clinical experience in a CHC, FQHC, or value-based care environment.
• Current/valid license:
  Epic Ambulatory certification required within 9 months of hire if not already obtained.
• Immunizations:
  Be medically cleared for communicable diseases and have all immunizations up-to-date prior to beginning employment.

• Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
• 403(b) Plan
• Paid Holidays
• CME (Continuing Medical Education)

Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.