Patient Access Intake Specialist

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Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well‑being of the unique communities we serve.

This position will work at UNC Medical Center Emergency Department Monday - Friday, 7 am - 3:30 pm.

This role is responsible for ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets for process accuracy and timeliness.

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow‑up patient appointments as required. Attempts to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures documents are scanned/saved to correct location and are legible.
• Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients.
• Meets departmental target for up‑front collections to include deposits, estimated amounts due, co‑pays, and/or prior balances.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

• High School Diploma or GED

• Require two (2) years of customer service and/or clerical experience

Legal

Employer:

NCHEALTH

Entity:
Shared Services

Organization Unit:
Patient Access Triangle West

Work Type:
Full Time

Standard Hours Per Week: 40.00

Salary Range: $18.84 - $26.77 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type:
Onsite

Work Schedule:

Day Job

Location of Job: US:

NC:

Chapel Hill

Exempt From Overtime:
Exempt:
No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.