Executive Medical Director, UNC Health Capacity Command Center - West Region

Description Position Summary

The Executive Medical Director for the West Region provides clinical leadership and expertise for the UNC Health Capacity Command Center - West Region. This role offers professional guidance to clinicians and operational leadership on matters related to managing interhospital patient flow and hospital capacity while optimizing staff engagement. The position is a 0.25 FTE administrative role and reports to the UNC HCS Executive Medical Director for Capacity Creation & Management, while partnering with the Executive Medical Director for the East Region.

• Assists with the oversight and accountability of clinical services for UNC Health Capacity Command Center - East, including ensuring the goals and operating procedures of the department align with the priorities of UNC Health’s strategic vision. In partnership with Capacity Command Center Regional Satellite Director, they will:
• Plan, develop, and evaluate clinical processes associated with the department’s operations
• Partner with Capacity Command Center operational leaders and fellow Executive Regional Medical Director(s) to address EMTALA concerns
• Take part in local regional satellite budgeting, clinical protocol alignment with the system, and local regional provider escalations as appropriate
• Partners closely in dyad with Satellite Operations Director to ensure optimal patient, staff, and clinician experience while ensuring exceptional quality of care.
• Participates in cross-collaboration with the operational and medical leadership from affiliated command center regional satellite(s)
• Actively involved in outreach activities with affiliated and non-affiliated facilities utilizing local regional satellite services
• Present and participatory in local capacity meetings
• Leading Change - Identifies and enlists the support of key local physicians and groups to promote collaboration.
• Takes steps to remove barriers or accelerate process pace related to patient flow and capacity management
• Serves as a role model by demonstrating commitment to innovation and continuous improvement in organizational performance
• Participates in system transfer case review, regional satellite case review and local quality meetings to optimize departmental success and address process change recommendations and escalation needs
• Provides education regarding EMTALA and transfer center protocols to stakeholders and shares relevant data
• Leading People - Supports local regional satellite staff toward meeting the organization's vision, mission, and goals.
• Actively participates in, and encourages an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts
• Treats sensitive or confidential information appropriately
• Works collaboratively with provider stakeholders toward solutions that accomplish organizational objectives
• Results Driven
  -Exceeds departmental and organizational goals and customer expectations.
• Involved in local quality improvement activities and the development of clinical pathways and protocols integral to effective patient transfer and capacity management operations
• Supportive of decisions that produce high-quality results by applying clinical influence, addressing challenges, and escalating risks affecting safe and efficient patient throughput

• Board certified/eligible physician in their practice specialty
• NC Medical License
• Minimum 7 years of clinical practice; leadership experience preferred
• Exceptional relationship building and networking skills
• Skilled in creating effective partnerships with the medical staff, external providers, and others to improve safe patient flow
• Outstanding communication skills; can express opinions openly and non-defensively
• Strong work ethic, unquestionable integrity, and character
• Approachable, flexible, and adaptable to change
• Strong attention to detail and accuracy; excellent organizational skills
• Visible leader who approaches leadership through regular, direct communication with command center staff, senior leaders, and affiliate/non-affiliate leaders, both provider and non-provider…