IT Helpdesk Specialist; On Site
Listed on 2025-12-30
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
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LocationChapel Hill, NC (100% Onsite; transitioning to Timberlake, NC mid-next year)
Employment TypeFull-time, Exempt
About the RoleWe’re looking for a proactive IT Helpdesk Specialist to join our IT & Security team. In this role, you’ll be the go-to expert for technical support, ensuring smooth operations across end-user devices, networks, and corporate IT systems. You’ll play a key part in maintaining security, troubleshooting issues, and delivering exceptional service to our employees.
What You’ll Do- Technical Support: Install, configure, and maintain desktops, laptops, printers, and peripherals.
- Microsoft 365 Administration: Manage accounts, licenses, MFA, and provide support for Outlook, Teams, SharePoint, and more.
- Network Support: Troubleshoot LAN, Wi-Fi, VPN issues and coordinate with vendors for escalations.
- Helpdesk Operations: Act as the first point of contact for IT issues via phone, chat, and email; document resolutions and maintain knowledge base articles.
- Asset Management: Track IT equipment and software licenses throughout their lifecycle.
- Security & Compliance: Implement antivirus updates, enforce IT policies, and support cybersecurity best practices.
- Additional Support: Assist with office access control systems, IP phones, and conference technology.
Basic Salesforce user support experience.
What We’re Looking For- Bachelor’s degree in Computer Science, Software Engineering, or related field.
- 3+ years of experience in desktop operations and maintenance (manufacturing or trading industry preferred).
- Strong knowledge of Windows/macOS, Microsoft 365, networking basics, and security tools.
- Excellent communication and problem-solving skills.
- Proficiency in Chinese is a plus.
- Ability to adapt in a dynamic environment with shifting priorities.
- Reliable transportation for multi-site support.
- Ability to lift up to 20 lbs occasionally.
Voltage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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