Technology Support Analyst

Posting Information
Posting Information
Department ITS
- Customer Experience-607000

Career Area Information Technology Is this an internal only recruitment?

No

Posting Open Date 10/28/2026

Application Deadline
11/11/2026

Position Type Permanent Staff (SHRA)
Position Title Technology Support Analyst
- Contributing Salary Grade EquivalentDT
05 / IT01

Working Title Technology Support Analyst Position Number,  Vacancy IDP
021517

Full-time/Part-time Permanent/Time-Limited Full-Time Permanent If time-limited, estimated duration of appointment

Hours per week
40

Work Schedule8a – 5p Mon – Fri; hours are subject to change based on business needs

Work Location CHAPEL HILL, NC Position Location North Carolina, USHiring Range $49,611 - $52,000

Pay Band Information To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Notice to Applicants This position is not eligible for H-1B sponsorship.
Position Summary Information
Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational UnitITS Customer Experience & Engagement (CE&E) strives to provide the highest level of customer satisfaction through effective, reliable and professional IT support, in partnership with campus units. Among its functions, CE&E provides website, communications, digital accessibility, and voice services, and support from the Service Desk, including the Business Systems Help Desk.

Position Summary This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station. This position provides Tier 1 (intermediate) technical support to faculty, staff and students for a variety of applications and services used across a wide range of systems, networks, and platforms.

Areas of support include Lenovo/Mac CCI hardware, Microsoft Windows, Mac OS operating systems, M365, VPN, DUO, MFA, various E-mail clients, Internet browsers, networking, and campus IT services. This intermediate technical support is provided via phone, web, email, chat, and walk-up. Principal duties involve diagnosing and resolving intermediate customer technical problems in collaboration with Service Desk colleagues. An employee in a Tier 1 position will have a ‘primary team’ of either phones/chat or walk-in, but will perform all service desk functions.

ITS Customer Experience & Engagement (CE&E) strives to provide the highest level of customer satisfaction through effective, reliable and professional IT support, in partnership with campus units. Among its functions, CE&E provides…