Supervisor Security - Hospital Police Department

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Provides leadership and operational oversight for UNC Health's security team to ensure the safety and well-being of patients, staff, and visitors. Directs daily security operations, supervises teammates, coordinates emergency response, and partners with hospital leadership and law enforcement to maintain a secure and welcoming environment. Fosters a culture of service excellence while ensuring compliance with health system policies and regulatory standards.

• Determines and coordinates staffing needs for assigned shifts. Ensures each teammate is properly prepared for duty and reports any discrepancies and/or malfunctioning equipment.
• Directs Officers during behavioral emergencies and critical incidents.
• Responds to assaultive patient incidents, restraints, elopement attempts, and other high-risk situations.
• Serves as the first-line operational decision-maker during emergencies.
• Coordinates responses with physicians, nursing leadership, behavioral health clinicians, hospital administration, and outside law enforcement agencies.
• Communicates effectively with Safety and Security Services leadership.
• Ensures compliance with departmental policies, Joint Commission standards, CMS requirements, other regulatory agencies, and organizational expectations.
• Reviews reports and ensures timely documentation and follow-up after significant incidents.
• Provides critical day-to-day leadership by coaching, mentoring and developing; conducting annual and probationary performance reviews; addressing teammate concerns; and monitoring attendance, time off and timekeeping.
• Studies and standardizes procedures to improve efficiency of teammates. Responsible for teammate engagement and resolves teammate concerns.
• Performs or assists teammates in performing safety and/or security duties. Responsible for securing coverage for any shift unable to be covered.
• Assists the department Manager with completing all annual competencies and requirements accurately and timely. Meets scheduled deadlines.
• Integrates services provided within Safety & Security Services and with other departments throughout the organization. Assures the implementation of policies and procedures that guide and support Safety & Security Services.
• Participates in performance improvement activities.

• Education Requirements: Associate's degree (A.
  
  A.) from a two-year college or technical school or equivalent is preferred.
• Licensure/Certification Requirements: NCDL and CPR Certification Required.
• Licensure/Certification Requirements: CPI certification within 60 days after hire;
  Ongoing, maintains a current certification in CPI.
• Professional Experience Requirements: Minimum of five (5) years of experience in security, law enforcement, US military or other government agency.
• Professional Experience Requirements: Advanced schooling or training in Law Enforcement, Criminology, or other related program preferred.
• Knowledge/Skills/and Abilities Requirements: Exhibits strong leadership, sound decision-making, and critical thinking skills, with the technical proficiency necessary to manage security operations effectively.
• Knowledge/Skills/and Abilities Requirements: Demonstrates proficiency in essential computer applications, including Microsoft Word, Excel, and PowerPoint, to support reporting, scheduling, and communication tasks.
• Knowledge/Skills/and Abilities Requirements: Knowledge of emergency response procedures, including fire, disaster, and active threat protocols.
• Knowledge/Skills/and Abilities Requirements: Knowledge of access control systems, surveillance technology, and alarm systems.
• Knowledge/Skills/and Abilities Requirements: Skill in preparing accurate, detailed, and well-organized incident reports and security documentation.
• Knowledge/Skills/and Abilities Requirements: Consistently upholds high standards of character, professionalism, and integrity in all interactions, serving as a role model for security personnel and representing the organization with ethical conduct and accountability.
• Knowledge/Skills/and Abilities Requirements: Ability to interact effectively and respectfully with patients, visitors, and staff.
• Knowledge/Skills/and Abilities Requirements: Ability to make decisions and direct the work activities of others.
• Knowledge/Skills/and Abilities Requirements: Ability to…