Podiatry Booking Office Administrator

We are seeking a highly motivated and committed administrator to join our booking office for Podiatry at Chard Community Hospital.

This is a busy role with a high volume of calls and would suit a customer care driven individual who is able to use their initiative and can cope with the demands of the service and work effectively as team member.

As a team we are proud of our efficiency and high levels of patient care, we provide all new team members with a supportive and friendly working environment to develop and grow knowledge and skills.

As a Booking Office Administrator, you’ll become an integral member of the Podiatry Team providing effective administrative support to the Service.

The role is busy and varied and we are looking for someone who will be able to work in a fast-paced environment with excellent communication skills.

The majority of the role is telephone based and the team are the 1st point of contact for patients accessing Podiatry, so you’ll need to have excellent telephone skills as well as face to face communication skills and on occasion be able to deal with difficult conversations. The role will support community and acute podiatry.

At Somerset NHS Foundation Trust
, we’re committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you’ll gain access to our Blue Light Card
, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce
, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty
, and breathtaking coastlines
, with vibrant cities like Bristol
, Bath
, and Exeter just a short drive away - and only two hours to London
.

The region is home to excellent educational facilities
, and with affordable housing compared to other parts of the country, it’s a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

• English Language GCSE/O Level 4 or above. Vocational, NVQ Level 3 in Business Administration or equivalent, or demonstrable relevant experience Vocational level 2 willing to complete level 3 within agree time scale. On-the-job training of administrative systems (RiO), admission, patient information systems, hospital departments, clerical / office procedures, data input procedures NVQ Customer service Level 2 or equivalent

• Knowledge of administrative systems, admission, patient information systems, hospital departments, clerical / office procedures, data input procedures acquired through on-the-job training Knowledge word processing skills and working knowledge of Microsoft Word Experience of general clerical/administration duties Experience of databases and computer literacy Good organisational skills High standards of written communication skills with the ability to use email and internet

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.