Care Navigator

An excellent opportunity has arisen for a enthusiastic, experienced, Care Navigator with the ability to work well under pressure tojoin our friendly practice team with 5 partners and 9,100 patients.

The postis for 37 hours per week. There is a requirement to remain flexible to cover colleagues who may be sick or on holiday.

To be responsible for undertaking a wide range of reception, secretarial and administrative duties and the provision of administration support to the multidisciplinary team.

Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments,processing of information (electronic and hard copy) in a timely manner and assisting patients as required. To actas the central point of contact for patients, the distribution of information,messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers, in accordance with current polices, including the use of the electronic referral service (ERS).

This is a very busy practice with a supportive, committed team. The successful candidate will need to beable to cope well under pressure, prioritise and think on their feet.

Benefits include NHS Pension Scheme, free on-site parking, Blue Light Card Discount Scheme Membership (on application).

Booking appointments and recalls in accordance with practice policy

Ensuring total familiarity with all appointments systems in use, including regular and ad-hoc variations

Process telephone and e-requests for appointments

Signposting patients effectively to the correct service

Ensuring that when a patient attends for an appointment, they are clearly and correctly routed to the appropriate waiting area.

Ensuring that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner

Responding to all queries and requests for assistance from patients and other visitors

Ensuring all visitors attending the surgery are signed in according to practice protocol and the staff member informed

Explaining practice arrangements and formal requirements to new patients and those seeking temporary cover. Ensure procedures are completed.

Data entry of new and temporary registrations and relevant patient information as required

Entering requests for home visits onto computer including all relevant information and where necessary referring immediately to the doctor, and forwarded onto PCN ECP as appropriate.

Ensuring that any telephoned lab results are acted on according to the practice protocol.

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Initiating contact with and responding to, requests from patients, team members and external agencies

Ensuring all matters arising during the period of duty in reception, that cannot reasonably be dealt with during the duty period, are passed to the incoming Care Navigator in a clear and concise manner.

Ensuring that paper medical records are available to the doctors upon request

Ensuring that correspondence, reports etc are filed correctly

Ensuring that all patient details are kept up to date on the computer and paper records.

Ensuring that consulting rooms are checked at the end of each session and left secure

Receive and make telephone calls as required. Divert calls and take messages as appropriate

Ensuring that the telephone system is operational at the beginning of each day

Opening up the premises at the start of each day and make all necessary preparation to receive patients

Closing the premises at the end of each day.

Informing the Care Navigator Team Leader of problem areas such as damage, unserviceable equipment, complaints, low supply of forms and any other subjects that need attention as they develop, before they become a major problem.

Ensuring that there are adequate supplies of all the necessary forms required in reception.

Ensuring that the waiting room is kept tidy and has all the appropriate information for patients, linking in to specific health promotion activities, (e.g. stop…