Customer Account Lead

Location: Ilminster, Somerset (with occasional travel as required)

Reports To: UK Commercial Manager

Department: Optical Systems – Commercial & Account Management

G&H is a world leader in optical designing, testing and manufacturing. As experts in the technology of light, G&H works with customers to provide optical systems, assemblies, and components for demanding applications

G&H's Optical Systems Division specialises in the design and manufacture of precision optics, optical coatings, vision systems, and advanced photonics solutions for customers operating in aerospace & defence, industrial, and life sciences markets. Our work supports cutting-edge technologies where performance, accuracy, and reliability are critical.

Our success is built on innovation, precision, and the talent of our people. We are committed to developing capability at every stage of a career, from apprenticeships and graduate pathways through to leadership development.

The Customer Account Lead plays a pivotal role in ensuring an exceptional experience for our customers while supporting the continued growth of the Optical Systems Division.

You will manage customer relationships, coordinate quotations and orders, monitor order books, and work closely with internal teams to ensure customer requirements are met. You will be the voice of the customer within the business, balancing customer expectations with operational priorities to deliver outstanding service and long‑term customer satisfaction.

Working alongside Strategic Account Managers, Product Management, Engineering, Operations, and Manufacturing teams, you will help identify new opportunities, support business growth, and contribute to the achievement of divisional revenue targets.

This is an excellent opportunity for an experienced account management, sales support, customer success, or commercial professional looking to develop their career within a technically advanced, global manufacturing environment.

• Build and maintain strong relationships with allocated customer accounts to promote customer retention and repeat business.
• Act as the day‑to‑day commercial contact for customers and internal stakeholders.
• Support Strategic Account Managers through effective account coordination and customer engagement.
• Identify opportunities for account growth and refer potential business opportunities to the wider commercial team.
• Conduct regular customer communication and account reviews to strengthen relationships and maximise customer satisfaction.

• Manage customer purchase orders and maintain accurate customer order books.
• Process sales orders, RMAs, concessions, acknowledgements, and associated commercial administration activities.
• Provide customers with timely order status updates and delivery information.
• Ensure accurate maintenance of customer information, forecasts, and opportunities within Salesforce.
• Support the generation of quotations through close collaboration with technical, engineering, and product management teams.

• Represent the voice of the customer throughout the organisation.
• Participate in operational and planning reviews to ensure customer priorities are understood and appropriately managed.
• Escalate delivery, quality, or commercial risks where required to minimise customer impact.
• Actively support resolution of customer concerns and service issues.
• Communicate customer feedback to drive continuous improvement across the business

We're interested in hearing from individuals who can combine strong customer relationship skills with commercial awareness and excellent organisational capability.

You may have experience in:

• Account Management
• Customer Success
• Commercial…