Financial Resilience Support Worker

Do you want to help people in financial hardship find the support they need?

If you are experienced at giving information,adviceand supportto people,we'dlike to hear from you.

The Support Worker will provide practical, person-centred support to individuals and families experiencing financial hardship or who are at risk of financial instability. As part of the Bridges to Wellbeing partnership, the Worker will support local people to access crisis payments where eligible, build financial resilience and connect with longer-term solutions that improve wellbeing and independence.

The role is mainly direct client support with some partnership working and will require robust case management and accurate monthly reporting.

Two part-time or one fulltime post, totalling 37.5 hours per week.

Fixed term until April 2029

£28,300 per annum

You will berotatingbetweenour partners locations and public settings in Chard & Crewkerne.

This post is funded by the Somerset Crisis & Resilience Alliance.

Flexibility of hours may occasionally be required, including evenings and weekends, depending on needs.

Working across multiple locations in Chard, Crewkerne and neighbouring villages, with an office base in Chard. Occasional attendance at meetings across Somerset may be required.

• Support individuals and families experiencing sudden financial shocks, including loss of income, unexpected costs, illnessor housing difficulties.
• Receive referrals,checkeligibilityand manage your diary to meet clients in the most suitable setting (this could be at our bases, public venuesor online)
• Build trusted relationships with people through strengths-based, trauma-informed and person-centred practice, for up to 9 hours per client.
• Undertake an assessment toidentifyissues contributing to financial hardship, including poverty, housing instability, debt, welfare issues, healthinequalitiesand caring responsibilities.
• Support people to access crisis payments, welfare benefits, grants, housing support, debtadviceand wider community resources, using the Frontline referral platform where needed.
• Provide accurate information,guidance and practical support.
• Monitor progress and adapt support plans as circumstances change.
• Promote the service effectively.
• Undertake other reasonable duties consistent with the nature of the role.

• Build and maintain effective relationships with Alliance partners, statutory agencies and community groups.
• Plan and deliver engagement activities that raise awareness of available support and encourage referrals.
• Promote access to support among marginalised and harder-to-reach groups.
• Maintain knowledge of local services available across the Chard & Crewkerne area

• Maintain accurate case management records and in line with funder requirements.
• Notice and share stories, learning and impact from your work.
• Effectively manage workload and competing priorities.
• Contribute to service evaluation.

• Work in accordance with safeguarding, confidentiality, GDPR and organisational policies.
• Safeguard the wellbeing of vulnerable adults and children.
• Maintain confidentiality and manage sensitive information appropriately.
• Participate in supervision, training and ongoing professional development
• Uphold organisational values and commitment to equality, dignity and inclusion.

• Commitment to person-centred, inclusive practice.
• Belief in the potential of people and communities.
• Warm, approachable and non-judgemental manner.
• Commitment to promoting wellbeing, resilience and independence.

• Experience supporting vulnerable individuals and families, ideally within community, voluntary or health settings.
• Experience providing information, guidance, advice or signposting.
• Understanding of local communities and available support services, or the ability to develop this knowledge quickly.
• Experience working in a person-centred support role.
• Five GCSEs (or equivalent), including English and Maths.

• Excellent communication, listening and relationship-building skills.
• Ability to build trust and work effectively with people facing difficult circumstances.
• Good organisational and time-management skills.
• Ability to manage a varied and demanding caseload.
• Strong problem-solving skills and ability to identify creative solutions.
• Good IT skills and ability to maintain accurate electronic records.
• Ability to work…