Marketing Ambassador

Join to apply for the MARKETING AMBASSADOR role at Hollywood Casino at Charles Town Races

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

• Seeks out guests on property to sign them up for the PENN Play program, PENN Play app and iGaming apps.
• Responsible for activations during designated promotions, shows and other on-property events.
• Attends off property events to educate and register guests on the PENN Play program, PENN Play app and iGaming apps.
• Helps guests understand the PENN Play program, sports betting and iGaming apps and walk them through the registration, funding and betting process.
• Portrays an outgoing friendly demeanor towards guests and team members, responding to needs with a sense of urgency.
• Works closely with Player Development, Promotions, and Player Services to ensure superior guest satisfaction.
• Stays knowledgeable on all marketing Promotions, PENN Play initiatives and iGaming promotions.
• Effectively explains the PENN Play program benefits and how to qualify for incentives and promotions.
• Services and troubleshoots issues with the PENN Play app, PENN Wallet and iGaming apps.
• Trains new team members on the PENN Play program, PENN Play app and iGaming apps.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Analyzes adoption metrics and understands responsibility in obtaining goals.
• Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
• Provides professional representation at internal and external meetings and events.
• Responsible for ensuring regulatory compliance within area of responsibility and reporting potential issues to Management / Executive Management / GM.
• Travel approximately 25% of time to activation locations within 50 miles of Charles Town.
• Adheres to all Corporate and local policies, procedures and operating guidelines.
• Assists with various marketing projects as needed.

• Bachelor’s degree (B.A./B.S.) from four‑year college or university in marketing or related area; sales experience preferred.
• Must have excellent verbal, written, and interpersonal skills.
• Must have technical proficiency and knowledge in Microsoft applications (Word, Excel, PowerPoint, and Outlook).
• Strong client interface and presentation skills.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have demonstrated ability to drive toward results.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• A…