IT Technical Associate – Windows Systems Administrator

Position Summary:
Eastern Illinois University Information Technology Services (ITS) is seeking a skilled and motivated Windows Systems Administrator to join our System Administration team. This position plays a critical role in the planning, implementation, security, and ongoing support of enterprise Windows systems and application services that support the University community.

The ideal candidate is a strong problem solver who enjoys working with complex technology, troubleshooting challenging issues, collaborating with users and vendors, and finding ways to improve and automate system administration processes.

Essential Duties and Responsibilities:

• Plan, design, implement, and maintain Windows based application services and operating systems.
• Plan and coordinate system modification and upgrades to application software and operating systems. Manage system security and delegate administrative access.
• Coordinate with software vendors and users to resolve technical problems.
• Monitor system and application logs to ensure proper operation.
• Plan, coordinate, and deliver end-user training and documentation.
• Services include:
  Various file sharing servers, Facilities Planning and Management services, Academic classroom technologies, Onbase, Housing and Dining systems, Active Directory managements services, and Banner software repository service
• Coordinate with campus groups and departments to identify and develop technology needs and specifications.
• Assist campus groups and departments with evaluation of vendor software and/or service proposals.
• Identify and recommend appropriate and cost-effective solutions to meet campus technology needs.
• Ensure solutions will integrate with existing technology as required.
• This position will assist in supporting cloud servers and services including Desire 2 Learn and Office 365.
• They will be required to use supplied resources and documentation or contact support and work through any issues that may arise.
• Evaluate routine and repetitive tasks in an effort to automate and improve them.
• Other duties as assigned

Minimum Qualifications:

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

• High school diploma or equivalent.
• Any one or any combination totaling two (2) years (24 months) from the following categories:
  • College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
  • 30 semester hours equals one (1) year (12 months)
  • Associate’s degree (60 semester hours) equals eighteen months (18 months)
  • 90 semester hours equals two (2) years (24 months)
  • Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
• Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
• Based on position requirements, additional education, training, and/or work experience in the area of specialization inherent to the position may be required.

Preferred Qualifications:

• A master’s degree in education, Management, or Communications. For candidates without a master’s degree, specific undergraduate course studies in Management, Marketing, Social Sciences, Communications / Public Relations, or Education are preferred.
• Knowledge of customer relationship management (CRM) systems, student information systems, or event registration and management platforms
• Experience leading, training, or coordinating the work of others, along with the judgment necessary to assign, prioritize, and review work performed by graduate assistants and student employees
• Experience contributing to yield, retention, or…