Reception Operations Admin

Benefits:

• Competitive salary
• Flexible schedule
• Opportunity for advancement

This in‑office hybrid position plays a critical support role across sales, operations, and production within a dynamic Bath remodeling business. You’ll be the glue that holds the admin side of the business together—balancing scheduling, job tracking, customer communication, and backend sales/reporting functions.

You’ll work directly with the owner and the field production team to ensure client experiences are smooth, jobs are closed out efficiently, and reporting is clean and actionable.

• Maintain up-to-date CRM records, track leads, and ensure timely customer follow-ups
• Prepare documents (agreements, review product orders) and communicate with clients
• Run reports and create/update advanced spreadsheets (SUMIFS, INDEX‑MATCH, Pivot Tables, etc.). Know excel and know your formula’s for advanced report creation.
• Handle scheduling of client consultations, installations, and follow-up appointments
• Support owner with time-block management, priority tracking, and inbox follow-up

• Coordinate jobsite readiness: ensure deliveries are tracked, and that measures for production teams are put in to place.
• Communicate with subcontractors or team leads about daily/weekly schedules
• Update project boards, checklists, and production calendars (Buildertrend or similar)
• Assist with permitting paperwork, vendor orders, and supplier communications
• Help with job close-out, client feedback collection, and warranty documentation

• Advanced Excel skills: You can create dashboards, use lookup formulas and conditional logic, and format reports professionally
• Fast learner, tech-savvy: You pick up new software fast—especially CRM, project management, or ERP platforms
• Organized & driven: You love lists, keep tight timelines, and hold others (and yourself) accountable
• Strong communicator: Friendly, clear, and professional with clients and crews alike
• Customer-first mindset: You care about creating a seamless and pleasant experience from sale to install
• Work ethic & accountability: You show up, follow through, and don't need micromanaging

• Experience in home remodeling, field ops, or supporting construction teams
• Familiarity with Buildertrend, Service Minder, Trello, or similar tools
• Prior work supporting both a sales team and a field team simultaneously
• Ability to create standard operating procedures or automate workflows using tech tools

• Sales dashboard and project calendars are up-to-date and trusted by the team
• Job folders are fully prepped and closed out with minimal owner oversight
• Client communication is timely, documented, and professional
• Production runs smoother due to your proactive scheduling and follow-up
• The owner can focus on growth while you run the day-to-day admin reliably

• Location: On-site in Charleston, SC
• Schedule: Monday–Friday, full-time
• Pay & benefits: Competitive base pay