Campus Housing Assistant

Campus Housing Assistant

Contributes to the creation of a positive on-campus residential experience by functioning as a front-line customer service professional for Campus Housing. Performs a diverse range of administrative and housing operations duties with a high level of independence and accountability using multiple enterprise systems. Coordinates designated aspects of the student housing application, waitlist, and assignment processes according to institutional and departmental policies and procedures.

Resolves and coordinates resolution of housing-related inquiries and service requests and coordinates housing-related student requests and assignment changes, including room changes and temporary housing arrangements, ensuring timely communication, accurate records, and effective coordination with students and campus partners. Coordinates the administrative components of housing-related disability accommodations, including maintaining confidential accommodation information, updating housing assignments and records, communicating required steps and available options to students, and coordinating with appropriate campus partners to facilitate timely implementation of approved accommodations.

High School diploma and a minimum of two years directly related customer service and administrative experience. Bachelor's degree preferred and may be substituted for related work experience. Candidates with an equivalent combination of experience and/or education are encouraged to apply. Experience with college/university customer service is preferred. Must be proficient working with Microsoft Office Suite software.

Exceptional customer service skills and ability to manage multiple tasks in a fast-paced environment. Must be well organized, personable and detail-oriented. Excellent verbal and written communication skills. Knowledge of (Star Rez) campus housing and meal plan system, (AiM) facilities management system, or On Flo (customer engagement) system a plus. Excellent interpersonal skills; ability to effectively manage and facilitate work with diverse individuals and organizations;

ability to establish and maintain collaborative working relationships with both internal and external colleagues. Ability to work both independently and as part of a professional decision-making team. Ability to make decisions and resolve problems. Ability to understand, interpret and explain policies and procedures in an engaging manner. Ability to maintain a courteous demeanor under stressful circumstances. Ability to learn, master and adapt quickly to new technology and software.

Familiarity withFERPA(Family Educational Rights and Privacy Act) a plus.

This position may be required to work a flexible schedule, with occasional evening and weekend hours. Must be able to navigate an urban campus and historic buildings that do not have elevators and lift 25 pounds.

* Salary is commensurate with education/experience which exceeds the minimum requirements. Offers of employment are contingent upon a successful background and credit check. All applications must be submitted online.

*$37,944 - $45,000

Posting Date - 10/06/2026

Closing Date - 10/16/2026

Insurance:
Health/Dental/Vision Life Insurance Paid Leave:
Sick/Annual/Parental Retirement Long  Term Disability Paid Holidays

FreeCARTABus Service Employee Tuition Assistance Program (ETAP)
Employee Assistance Program (EAP)
Full Benefits Package –

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other…