Administrative Specialist

Internal Title Administrative Specialist (Re-Announcement)

Position Type

Position Type Classified

Faculty / Non-Faculty / Administration

Faculty / Non-Faculty / Administration Non-Faculty

Pay Band

Pay Band GEN
04

Level

Department

Department Health Services

Job Purpose

The Administrative Specialist performs routine administrative tasks in support of the Director, Physicians, Nurse Practitioners and Nurses. Schedules appointments and ensures the smooth function of the front office for Student Health Services that provides care to over one thousand patients per month.

High School Diploma required. College degree in business or accounting preferred. Clerical experience in an ambulatory healthcare setting required. Computer skills required, specifically utilizing an appointment scheduling software system, data entry, information systems and document storage systems. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Required Knowledge,

Skills and Abilities

Knowledge of medical terminology preferred. Excellent interpersonal skills.

37.5 hours per week, 12 months per year Office is fast paced and involves contact with sick students, medical personnel and the general public.

• Employee Tuition Assistance Program ( ETAP )

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu

.

Answers the phone and schedules appointments determining the level of care required. Assist students on how to check-in for their appointment and schedule appointments online. Advise students on alternate care facilities, when needed. Documents appropriately in medical record platform, Medicat. Directs other telephone calls following office procedures and takes messages as necessary.

Essential or Marginal

Percent of Time

Percent of Time 60

Activity

Documenting patient questions or concerns that are clinical in nature using the Pink-Sheet EHR platform.

Essential or Marginal

Essential or Marginal Marginal

Percent of Time

Percent of Time 10

Activity

Assists with checking patients in and out to ensure smooth and efficient patient flow.

Essential or Marginal

Percent of Time

Percent of Time 20

Activity

Assists students with medical referral needs. Processes referral requests form providers and enters appropriate information into EHR regarding student referral. Follows up for clinical notes and with providers as needed.

Essential or Marginal

Essential or Marginal Marginal

Percent of Time

Percent of Time 10