UNIV - Administrative Coordinator - Department of Medicine: Division of Infectious Diseases

UNIV
- Administrative Coordinator I
- Department of Medicine:
Division of Infectious Diseases

Charleston, South Carolina

Administrative, Operations, Program, & Project Management

Business Operations

Full Time

University (UNIV)

The Administrative Coordinator I provides essential administrative support to the Division's HIV/Ryan White Program, including patient scheduling, referral coordination, insurance verification, medication receipt and delivery, and patient communication. This position supports daily clinic operations, timely patient access to care, and continuity of services for the HIV patient population.

Job Duties:

• 35% - Coordinates daily administrative operations for the HIV clinic, including management of incoming calls, patient scheduling, physician requests, and documentation of patient interactions in Epic. Facilitates medication receipt, tracking, and delivery to clinic. Coordinates specialty referrals and appointments across MUSC and external healthcare organizations, working with providers, patients, and interdisciplinary teams to facilitate timely access to care. Independently prioritizes administrative requests and addresses operational issues to maintain efficient clinic workflows.
• 20% - Serves as an administrative point of contact for HIV patients and providers, coordinating requests related to appointments, medication renewals, and other patient care needs. Reviews daily clinic schedules to identify and resolve insurance or registration discrepancies and ensure appropriate Ryan White coverage is reflected in patient accounts. Communicates with clinical staff and appropriate departments to facilitate timely resolution of patient needs while ensuring Ryan White remains the payer of last resort.
• 20% - Coordinates insurance eligibility verification and benefits review for HIV patients across Medicare, Medicaid, private insurance, and Marketplace plans. Researches and resolves insurance discrepancies, updates patient coverage information, and supports accurate coordination of benefits. Obtains prescription coverage information to assist clinical pharmacists with medication access and coverage determination. Ensures appropriate insurance resources are identified and utilized before Ryan White funding, consistent with payer-of-last-resort requirements.
• 15% - Coordinates the maintenance and accuracy of patient information in Provide Enterprise (PE) and Epic, including demographic, insurance, and eligibility documentation. Processes initial and renewal AIDS Drug Assistance Program (ADAP) applications, benefit changes, and supporting documentation within established deadlines. Ensures applications are submitted within 48 hours and maintains complete, accurate records to support program eligibility and compliance requirements.
• 10% - Coordinates incoming HIV patient referrals, ensuring timely routing to the Ryan White Nurse Manager for review. Obtains and processes medical records from external healthcare organizations, including urgent and time-sensitive requests. Maintains accurate patient documentation in Epic to support referral processing and continuity of care.

Minimum Requirements:

A high school diploma and four years relevant experience in business management, public administration or administrative services; or a bachelor's degree and two years experience in business management, public administration or administrative services.