UNIV - Center Representative - Business Operations

UNIV - Support Center Representative - Business Operations page is loaded## UNIV - Support Center Representative - Business Operations locations:
Charleston time type:
Full time posted on:
Posted 18 Days Agojob requisition :
R
- ** Job Description Summary
** To provide administrative and operational support to the Business Operations units. Primary areas of responsibility include but are not limited to:
Acting as a dispatcher for patient transport services;
Assisting on-campus parkers with gate access issues;
Delivering orders for Printing Services;
Providing general customer service;
Performing administrative duties such as producing reports, shift change briefings, and tracking data related to patient transfers. This position reports to the Support Center Manager.
** Entity
* * Medical University of South Carolina (MUSC - Univ)
** Worker Type
** Employee
* * Worker Sub-Type
** Classified
* * Cost Center
** CC000051 Business Operations
** Pay Rate Type
** Hourly
* * Pay Grade
** University-03
** Pay Range
** 28,060.

- 51,923.000
** Scheduled Weekly Hours
** 40
* * Work Shift
** Evening (United States of America)
** Job Description
**** Job Responsibilities
**** Duty 1 – Parking, 30%, Essential
** Responds to customer service calls and operates the parking gate access controls for patient/visitor, employee and student parking facilities at the MUSC downtown campus. Responsibilities include but are not limited to:
Maintaining expert knowledge of the parking access controls system including remote and onsite gate operations;
Troubleshooting customer service calls and operating gates as required;
Documenting call details and initiating follow-up actions;
Monitoring cameras for problems or suspicious activity.
** Duty 2 – Transportation, 30%, Essential
** Dispatches drivers for patient transport operations. Responsibilities include but are not limited to:
Maintaining expert knowledge of the Logis dispatch system and the Samsara vehicle tracking app;
Providing excellent customer service to the clinical personnel requesting patient transport;
Communicating in a positive, courteous and professional manner at all times;
Clearly informing drivers about scheduled/unscheduled trips, traffic, obstacles and specific patient/trip requirements;
Monitoring routes and status of all drivers to coordinate and prioritize their schedules;
Assisting clinical personnel and drivers with troubleshooting challenges;
Ensuring trip data is well-documented for process evaluation/improvement and reporting purposes.
** Duty 3 – Printing Services, 20%, Essential
** Provides order fulfillment support for Printing Services. Responsibilities include but are not limited to:
Verifying customer information to ensure delivery success;
Delivering orders using an automobile, a golf cart or on foot;
Assisting customers with order pick-ups at the Bee Street office.
** Duty 4 – General Administrative/Customer Service, 15%, Essential
** Provides general customer service and administrative functions for all areas. Responsibilities include but are not limited to:
Directing customers to appropriate parking locations and bus stops;
Providing bus schedule and next estimated arrival;
Offering general departmental information like hours of operation, services provided and contact information;
Monitoring departmental email inbox and responding to inquiries or forwarding to appropriate department contact;
Assisting with parking citation adjudications;
Performing data entry and assisting with reports.
** Duty 5 – Other Duties as Assigned, 5%, Essential
** Perform other duties as assigned. Examples include but are not limited to:
Receiving/administering additional training; modifying/adding services; participating in special projects.##
** Additional

Job Description **## MUSC Minimum Training and Experience Requirements:

A high school diploma and two years of work experience in collecting, scheduling, processing and reporting information in a data processing environment.### ## MUSC

Physical Requirements:

(

Note:

The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift)    Ability to…