Communications Specialist ; Night

Join to apply for the Communications Specialist I (Night) role at MUSC Health.

** Job Summary*
* Under general supervision, the Communications Specialist performs shift activities to ensure an integrated messaging system and a quality Call Center and Help Desk customer service program. This role manages customer interactions for clinical services and MUSC/MUHA’s consumers, triages patient calls, provides information, resolves issues, and refers calls to appropriate clinical teams. The specialist collaborates with leaders on communication standards, security, patient safety, testing, and change control.

** Job Details*
* Entity:
Medical University Hospital Authority (MUHA)
Worker Type:
Employee
Worker Sub-Type:
Regular
Cost Center: CC002330 CHSCorp - Communications Call Center
Pay Rate Type:
Hourly
Pay Grade:
Health-22
Scheduled Weekly

Hours:

40

Work Shift:

Night

** Key Responsibilities*
*

• Answer all incoming calls to the main MUSC line.
• Direct calls from hospital staff and outside callers appropriately.
• Send emergency life safety group pages promptly.
• Maintain paging services and update on-call calendars.
• Answer customer calls with minimal wait times and ensure customer satisfaction.
• Accurately direct calls and pages professionally.
• Support emergency operations and events.
• Program and register pagers, maintain inventory, and monitor online paging services.
• Use Spok Smart Center console for monitoring and maintaining pages and directories.
• Provide directory assistance and outside dialing services, including international calls.
• Offer after-hours support, including on-call paging and interpreter services.

** Qualifications*
* Education:

High School Degree or Equivalent

Experience:

0-6 months

Additional Benefits:
Signing bonus for new/external hires, pension plan options.

** Equal Opportunity*
* MUSC is an Equal Opportunity Employer. We participate in the E-Verify program to confirm employment eligibility.

** Additional Info*
* Seniority Level: Entry level

Employment Type:

Full-time
Industry: Hospitals and Health Care