Export Customer Service Representative

About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.

MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

Provides comprehensive assistance to clients, addressing inquiries and concernsregardingtheir shipments while delivering exceptional customer service to ensure client satisfaction. Maintains meticulous records of customer interactions to uphold data integrity for management reports and consistently meets productivity and service level standards.

• Communicates effectively with clients via phone and email to troubleshoot and solve problems while cultivating positive relationships.
• Collaborates with team members and departments tooptimizetask execution, meet deadlines, andobservecorporate guidelines for addressing customer inquiries; works with departments to amend and fix any discrepancies.
• Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.
• Handles booking processes in the internal system based on client requirements, updates information accordingly, and coordinates all export shipment activities following MSC procedures;
  Assists clients in troubleshooting and problem solving regarding the bookings assigned.
• Maintains close communication with carriers and other agencies involved tofacilitateseamless coordination and provide regular updates on shipment status.
• Updates records for reports as required by management, contributing to informed decision-making.
• Anticipates potential problems anddemonstratesproblem-solving skills to address unforeseen issues, going the extra mile to enhance the customer's experience.
• Presence required on‑site 5 days per week
• Performs other duties as assigned.

This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.

• Bachelor’s degree preferredor equivalent experience in a similar role(supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
• Experience working in an international environment, aplus
• Ability to successfully develop andmaintainpositive client and vendor relationship
• Attention to detail:advanced
• Communication skills: advanced
• Customer orientation: advanced
• Dependability: advanced
• Organization skills & time management: intermediate
• Proactivity: intermediate
• Problem solving:fundamental
• Productivity: advanced
• Team player: advanced
• English: advanced
• MS Excel with the ability to learn new software:intermediate

• Prolonged periods sitting at a desk and working on acomputer
• Must be able tolift upto 15 pounds at atime
• Must be able to commute to the designated office location
• Presence required on‑site 5 days per week

• Authorization to work in the U.S

• Health, Rx, Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long-term disability benefits
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans