Live Chat Support Associate

Monthly Pay: $4,500 - $4,900 USD per month

Join a fully remote, full-time team supporting policyholders and agency contacts through responsive digital conversations. You will clarify coverage, payment, and document questions while keeping service requests organized.

• Answer coverage chats promptly, reducing policyholder uncertainty.
• Explain payment, renewal, and document options clearly.
• Record chat summaries for accurate specialist follow-up.
• Escalate sensitive requests to appropriate service partners.
• Manage concurrent conversations while meeting response standards.

• Bring experience supporting customers through digital channels.
• Write clear responses using professional, friendly language.
• Navigate web-based account tools with confidence.
• Handle sensitive policyholder information with sound judgment.
• Recognize requests requiring specialized review or escalation.
• Maintain dependable connectivity and a focused remote workspace.
• Work remotely from South Carolina with structured workflows.
• Receive training on chat tools and policy servicing.
• Collaborate virtually with experienced service and escalation partners.
• Use documented resources and regular performance feedback.