Field Service Technician Charleston, SC - SAFRAN LLC

Field Service Technician 2 ($1,500 Hiring Bonus) Charleston, SC (H/F) - SAFRAN SEATS USA LLC

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Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.

Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Seats est l'un des principaux fabricants mondiaux de sièges d'avion, tant pour l'équipage que pour les passagers. 1 million de sièges d'avion fabriqués par Safran Seats sont actuellement en service dans les flottes aériennes du monde entier.

As a member of the Safran Seats business, you play a major role in teamwork that provides over one million seats to major airlines worldwide.

Our commitment to superior quality (

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THIS POSITION IS LOCATED IN CHARLESTON, SOUTH CAROLINA) 1. Objective:
The Field Service Technician II provides on-site support at the Air Framer for Safran Aerospace Seats pertaining to interiors manufactured in USA, France and Great Britain. The team of Field Service Technicians provides assistance to Air Framer / Airline customers during the build of the Aircraft specific to installation issues, damaged parts, reworking pickups, cosmetic defects and any customer relations issues we have.

Rework areas include:
Receiving, BFE, Factory and Flight line relating to all built Aircraft with Safran Seats product. All rework preformed at the Air Framer must adhere to Safran Seats drawings, specifications and specific rework instructions. This position will work under general supervision and reports to the OSS Manager on a daily basis. This position handles moderately complex issues and problems, and refers more highly complex issues to higher-level technicians.

• Rework and stamp pickups self-identified and/or written by Air Framer and/or customer during the build of the Aircraft.
• Replace/troubleshoot faulty electronic components and other damaged parts, adjusting misaligned panels / trim pieces, provide assistance to the Air Framer seat installation team and other miscellaneous tasks given.
• Sustains a high-quality level of workmanship at all times.
• Responds promptly to all communication (telephone, etc.) with Air Framer personnel and customers.
• Maintain a good rapport with Air Framer personnel and customers.
• Follow Safran /Air Framer safety guidelines or processes established by the organization at all times.
• Submits accurate part order requests and understands the POA / SOA process at Air Framer / Safran.
• Responsible for driving company van and other technicians safely around Air Framer/Safran Facilities.
• Attend Safran daily standup/tie-in meeting.
• Adhere to Air Framer /Safran training requirements that relate to Flight line, Safety and other course overviews throughout the year.
• Coordinate verbally with QA's, Engineers, Lead's, Technicians and other key Air Framer / Safran personnel on a daily basis.
• Performs other duties as assigned.

• Education & Qualification - High School Diploma or equivalent required. Associates Degree in a related technical field preferred.
• Work Experience - Technical knowledge - At least 2 years of Field Service experience related to troubleshooting and repairs required.
• Professional Skills - Ability to use the knowledge and/or the experience in the job: natural mechanical ability with hand and power tools; basic working knowledge of CMM's, Engineering Drawing's and other technical documents; basic computer knowledge and familiarity with MS office…