Complaint Engineer

Job Description

JOB SUMMARY:

Analyze design related complaints, evaluate product (component) returns, complete root cause analysis on returns, complete engineering investigations and write a technical report.

• Analyze design related complaint codes (read the complaint codes and evaluate, research and combine like items)
• Complete engineering evaluation and root cause analysis on returned parts (parts that failed in the field) – figure out why they failed
• Apply basic knowledge of metals/plastics/welding/electronics/assembly (failure modes) in engineering evaluations
• Complete engineering investigations (including risk management)
• Write a technical report for the investigation
• Apply technical competencies in somewhat difficult situations
• Identify technical problems and provide root cause analysis
• Share technical knowledge with others in the team
• Generate detailed, high quality technical documentation (attention to detail)
• Complete assigned tasks on time with minimal supervision (self‑motivated)
• Use existing tools and best practices to report and track process metrics
• Effectively communicate and interact with customers, team members, and various technical disciplines
• Proactively inform others about developments or issues that affect their work and their ability to meet commitments
• Contribute value-added ideas in brainstorming sessions
• Understand detail design drawings, schematics, specifications and bills of material (BOMs)
• Work in a non-supervisory role

• AS or BS Degree (preferred) or equivalent technical work experience
• 4+ years of engineering experience, or comparable experience (Quality engineering, Design Engineering, Complaint analyst, technical writer)
• Strong organizational and communication skills
• Proficient problem‑solving skills
• Strong interpersonal skills with ability to work collaboratively in a team environment
• Working knowledge of Microsoft Office (Excel, Word, databases, internet)
• Experience in the medical device industry is preferred
• 2+ years working in cross‑functional teams consisting of discipline‑specific engineers, or comparable experience
• Fundamental knowledge of manufacturing processes
• Experience in regulated medical device manufacturing and design

All your information will be kept confidential according to EEO guidelines.