Floating Universal Banker - Charleston Savannah Hwy, SC

Floating Universal Banker - Charleston Savannah Hwy, SC

South State Bank

The South State story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond we are known for combining personal relationships with forward‑thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At South State, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

The Universal Banker serves as a full‑service, single point of contact in the branch for South State customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understands the products and services offered by the Bank, including facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Maintains a neat and professional personal appearance in accordance with bank policy.
• Ensures compliance with all banking regulations, including Regulation CC and the Bank Secrecy Act.
• Develops a strong understanding of customer‑facing technology with the ability to discuss with and enroll customers in self‑service options.
• Processes transactions for savings, checking, and loan accounts (teller duties).
• Assists in guiding and training new tellers.
• Provides access to safe deposit boxes.
• Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
• Sells certified checks.
• Balances transactions daily.
• Services/balances ATMs as necessary.
• Utilizes the branch capture system.
• Follows policies and procedures in completing transactions, minimizing operational errors, and maintaining proper workflow.
• Follows the branch’s security and audit procedures and understands the function and operation of the security devices.
• Opens new deposit accounts and handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits (FSR duties).
• Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
• Resolves customer problems and complaints with courtesy and discretion and directs customers with difficult problems to other sources for assistance.
• Shows sincere appreciation for each customer’s time and business and gives a business card if not already given.
• Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and properly distributed.

• One year of teller or cash handling experience and six months customer relationship building or sales experience.
• Demonstrated expertise in the Teller II and basic FSR job functions.
• Additional responsibilities may include Vault Responsibilities or Back‑Up Vault Responsibilities.
• Floats to different offices in an area to accommodate staffing needs.
• Other duties as assigned.

• High School diploma or equivalent.
• Cash handling, sales, and customer service experience. Previous banking experience preferred.
• Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English.

• The South State Way New Team Member Orientation.
• Teller…