Loan Operations Support Team Lead - Charleston

Loan Operations Support Team Lead – Charleston

The South State story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At South State, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Responsible for assisting management with the monitoring of daily workflows, staffing, and training of the Collateral Release Specialist, Support Specialist, and credit dispute processing. Requires advanced knowledge of loan operations functions and procedures; responsible for problem resolution of loans, including Commercial, Mortgage, Consumer loans, and Lines of Credit. Performs daily functions of paid out research, collateral releases, transfers, and substitutions of collateral.

Responsible for analyzing credit bureau disputes, performing account level review and root cause analysis, determining resolution course, and making timely responses under strict deadlines. Keeps up to date with all changes to bank policies, procedures, federal and state regulations which impact problem resolution aspects; may assist with special initiatives or projects; supports other areas within Loan Operations as needed.

• Lead teams through the daily workflows and volumes, assigning work and ensuring adherence to departmental goals and service level agreements.
• Handle more complex release scenarios to understand collateral documentation and ensure appropriate collateral is released or maintained to mitigate risk to the bank.
• Investigate and accurately respond to all credit disputes in a manner that complies with the Fair Credit Reporting Act (FCRA) using internal and external systems. These disputes are received directly from the customer or through e‑Oscar.
• Perform periodic loan portfolio reviews of credit reporting fields to ensure information the bank furnishes to Credit Reporting Agencies is accurate.
• Manage loan error resolution and information requests as well as requests for Successor in Interest.
• Maintain accurate and properly documented dispute evidence files, meeting FCRA and other Regulatory required deadlines and designated Service Level Agreements (SLAs).
• Assist manager with coaching team and researching and resolving complex loan issues.
• Perform daily functions of collateral releases, transfers, and substitutions of collateral.
• Continuously assess the quality of team member performance, incoming volumes, productivity, capacity, SLAs, and metrics, working directly with manager to ensure team consistently meets or exceeds SLAs.
• Review and update departmental procedures and assist management with process improvements.
• Review and maintain various departmental reports to identify trends or areas of concern.
• Serve as a subject matter expert, train/cross‑train employees, identify cross‑training needs, and identify business process/system improvements that streamline operations.
• Respond promptly to all inquiries from lenders and other bank personnel.
• Keep up‑to‑date with industry trends and regulations; identify changes affecting the department and take appropriate action; notify staff of internal operations changes.
• Maintain organizational integrity and business ethics as it relates to this position and communicate this commitment to all applicable team members.
• Perform other related job duties and special projects as assigned.
• Complete compliance training, adhere to all anti‑money laundering guidelines and procedures, and all regulatory requirements.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High degree of comprehension and retention is a must.
• Strong interpersonal skills and the ability to…