Cashier​/Customer Service Representative

Performs diverse duties for the Treasurer’s Office; which include being a cashier primarily for the Student Accounts Receivable system, handling millions of dollars annually and most of the payment transactions that take place on campus, acting as the front line customer service representative to students, parents, faculty and staff. This position analyzes and inputs financial data into a computer system and oversees quality control and accuracy of data entered by student employees.

High School diploma and three or more years of professional cashiering/teller experience required. Preference given to those with at least two completed semesters of higher education toward a Bachelor’s or Associate’s degree and experience in entry-level accounting, banking or bookkeeping with 2 years of work experience in cash handling and customer service. Bachelor’s degree in related area preferred. Data processing experience a plus.

Candidates with an equivalent combination of experience and/or education are encouraged to apply.

* Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background and credit check.

Required Knowledge,

Skills and Abilities

Must have analytical mind and a good working knowledge of accounting principles. Knowledge of office practices, procedures and equipment. Ability to communicate effectively with parents and students and promptly respond to all inquiries. Knowledge of MS Word, Excel and Outlook required. Preference given to applicants with knowledge of the Banner/Ellucian software system. Ability to interpret and apply financial procedures and regulations;

and to perform prescribed analyses of financial records. Ability to direct student workers, to learn additional tasks, cross-train and back-up other members of the Treasurer’s Office team including, but not limited to, assisting with Accounts Receivable duties and Departmental deposits.

Additional Comments Regarding Position

Operates personal computer, calculator, copier, fax and other office machines and equipment. Communicates professionally with other departments on campus as well as outside agencies. Must be able to deal effectively in resolving conflicts and know when to refer the matter to a manager. Must be able to pass criminal and financial background checks.

Employee Tuition Assistance Program ( ETAP )

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu
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1. Verifies and balances daily cash transactions and adheres to best business practices in cash management. Posts financial data into the Banner computer system. Verifies data posting of other staff, as internal control to ensure accuracy of entries. Prepares receipts for over the counter payments. Prepares bank deposits and verifies that the daily cashiering record(s) are in balance. Applies collection agency payments to the student record as directed by the Accounts Receivable Manager.

Applies VA ACH payments to the VA contract accounts as directed by the Assistant Treasurer.

Essential or Marginal

Percent of Time

45

Activity

2. Acts as the primary customer service point for the Treasurer’s Office and the rest of the College and refers questions to appropriate departments. Provides concise and appropriate instructions to parents,…