Digital Banking Specialist

We are seeking a Digital Banking Specialist for a direct hire opportunity in Charleston, SC. This fully in-person role is ideal for a banking professional who enjoys combining customer support, digital banking operations, technical troubleshooting, and fraud awareness in a service-focused environment.

The Digital Banking Specialist will support online and mobile banking users, assist with digital banking products such as Bill Pay, Zelle, and Transfer Now, and help ensure secure, accurate, and compliant digital banking activity. This is a strong opportunity to join a stable banking environment with collaborative teams, supportive leadership, and meaningful day‑to‑day interaction with both internal partners and customers.

This role is well suited for someone who is detail-oriented, technically comfortable, customer-focused, and ready to contribute to a positive banking operations team.

• Support internal and external customers with online banking services, digital banking tools, and account access needs.
• Troubleshoot login issues, password resets, transfer errors, service disruptions, and other digital banking platform concerns.
• Process digital banking applications, account maintenance requests, user updates, and service changes accurately and efficiently.
• Manage users, accounts, permissions, and services within the digital banking platform.
• Monitor digital banking reports for suspicious activity, potential fraud, and unusual account behavior.
• Collaborate with the bank’s core software provider and internal teams to resolve technical issues and maintain service quality.

• Salary: $55,000 to $60,000 per year.
• Work arrangement:
  Fully in-person in Charleston, SC.
• Candidates outside the Charleston area must relocate before starting.
• Job type:
  Direct hire.

• Support and troubleshoot digital banking services for customers and internal users.
• Process digital banking applications, account updates, and service maintenance requests.
• Monitor digital banking activity for potential fraud, errors, and compliance concerns.
• Work with core banking systems and software providers to resolve platform issues.
• High school diploma or GED required.
• At least 2 years of digital banking or related banking operations experience preferred.
• Strong knowledge of digital banking platforms and products, including Bill Pay, Zelle, and Transfer Now.
• Proficiency with Microsoft Office.
• Experience using Fiserv banking software.
• Strong customer service, troubleshooting, and communication skills.
• Ability to manage multiple priorities with accuracy, organization, and follow-through.
• Strong cybersecurity awareness and ability to protect confidential customer information.
• Understanding of banking regulations, account maintenance standards, and secure digital banking practices.

• Experience in a bank or financial institution supporting online banking, mobile banking, electronic transfers, or deposit operations.
• Hands-on Fiserv experience is strongly preferred.
• Background combining banking operations, technical troubleshooting, and customer service.
• Experience identifying suspicious digital banking activity or supporting fraud prevention processes.

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-_Know Your Rights
6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities.

Apple One participates in the E-Verify program in certain locations as required by law.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.