Loan Servicing Associate

About Us

Windsor Advantage, an affiliate of Capital Bank N.A., is one of the nation's leading Lender Service Providers (LSP). Windsor Advantage provides banks, credit unions and CDFIs with a comprehensive outsourced SBA 7(a) and USDA lending platform without the need to hire staff or incurring capital expenditures. Since 2010, Windsor has processed more than $4.5 billion in government guaranteed loans and currently services a portfolio for over 100 lenders nationwide.

is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services primarily to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands;
Capital Bank Home Loans and Open Sky, a credit card division that offers and services credit cards across all states.

The Loan Servicing Associate is responsible for managing a variety of duties necessary for the effective servicing of Government Guaranteed Commercial Loans, with the opportunity to manage critical lender relationships. Responsible for providing quality customer service after loans have closed and funded through payoff, coordinating collection of payments, and reconciling accounts. The Loan Servicing Associate will respond to inquiries and/or initiate communication with clients and third parties (e.g. Windsor clients (banks), insurance agents, attorneys, CPA’s etc.),

exercising discretion and judgement for the necessary decisions associated with the essential functions below.

• Exhibit a detailed understanding, application and adherence to Loan Servicing policies and procedures. Oversee and ensure policies and procedures are being followed in compliance with regulatory and bank guidelines.
• Manage the complete, accurate and auditable electronic supporting documentation packages for all functions that are performed.
• Manage the servicing lifecycle of a loan from funding through payoff. This includes managing effective relationships with borrowers and lenders, reviewing requests for loan modifications to transition to the Portfolio Management group; providing borrowers with billing notices, amortization schedules, rate change notices, and year end interest statements upon request and reviewing payment activity with the borrower to ensure questions are addressed.
• Create and provide Portfolio Loan Reports to lenders monthly, reviewing the data and accuracy of these reports with a high attention to detail. Scheduling meetings or phone calls with lenders to review the Portfolio Loan Reports as needed.
• Manage the Loan Servicing inbox for all requests from borrowers, lenders, or the SBA relevant to the servicer’s assigned portfolio.
• Prepare loan payoff letters as requested by borrowers, lenders, or third parties as needed.
• Enter appropriate notice into the SBA’s FTA portal for loans that intend to pay off, mitigating risk to the company by ensuring that the notice remains active through payoff.
• Exhibit a familiarity and understanding of all SBA Loan Servicing polices (SOP 5057).
• Proficiently use the PCFS
  2000 Loan Manager system (Loan Manager) for proper servicing of each loan within the servicer’s portfolio.
• Review all DDA sheets, autopay, and lender correspondences monthly to ensure all borrower loan payments are entered into the system of record, as well as monitor the lender servicing account for returned payments.
• Prepare and review lender 1502 reports to ensure accuracy and submission to the SBA’s FTA monthly.
• Prepare lender monthly reporting and provide (via email) to banks.
• Prepare “Billing Notices” and provide them to borrower (via email or USPS).
• Review…