MUSCP Patient Access Specialist - West Ashley Multispecialty Clinic

MUSCP Patient Access Specialist - West Ashley Multispecialty Clinic

Job Description Summary

To provide constant and efficient operations of the physician medical office. Duties to include scheduling, patient registration, telephone triage, medical records, billing, and collections. Coordinate and participate in the daily clinic preparation process, patient identification, patient check in/out, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.

• Obtain and update demographic and insurance information for all patients.
• Meet standard productivity metrics while performing the pre‑registration and registration process.
• Complete all regulatory and compliance related forms for the visit.
• Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
• Demonstrate commitment to positive patient and family experiences and excellence in customer service.
• Maintain compliance with federal and state regulations and organizational policies.
• Other duties as assigned.

High School diploma or equivalent required. One year of customer service experience required. Must have basic computer skills. Previous healthcare front desk experience preferred. Demonstrate ability to organize and prioritize work, provide excellent verbal and written communication, interact tactfully with customers and establish and maintain effective relationships with others.

N/A

Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands, wrists, elbows and shoulders. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex‑safe environment and work indoors.

Frequently lift and/or carry objects weighing 20
● lbs (+/-) unassisted. Lift from 36” to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E‑Verify program, please : http://(Use the "Apply for this Job" box below)./employees

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care