Guest Service Manager - Hampton Inn Charleston Historic District

Job Description

Guest Service Manager - Hampton Inn Charleston Historic District (Job Number: )

Hampton Inn Charleston-Historic District, 345 Meeting St., Charleston 29403

As Guest Service Manager, you would be responsible for managing the daily activities of the Front Desk and its team members in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage and assist in all Front Desk operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Conduct staff meetings to include, but not limited to, reviews of hotel standards, departmental procedures and operating issues
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Hilton standards
• Meet and greet guests and respond to guest inquiries, requests and resolves guest issues and concerns in a timely, friendly and efficient
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Complete audit procedures, as needed

We look for demonstration of Hilton values and key attributes.

• Hospitality – passion for delivering exceptional guest experiences.
• Integrity – doing the right thing, all the time.
• Leadership – leaders in industry and communities.
• Teamwork – team players in everything we do.
• Ownership – owners of our actions and decisions.
• Now – operating with sense of urgency and discipline.

Key attributes:
Living the Values, Quality, Productivity, Customer Focus, Teamwork.

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, reduced hotel room rates at many of our hotels for you and your family, and discounts on products and services offered by Hilton Worldwide and its partners.

After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs.