Front Desk Manager, Luxury Boutique Hotel

Department

Rooms Division, Front Office

Full-time. Nights, weekends, and holidays required

General Manager

The Cliff Hotel is a boutique luxury hotel in Negril, Jamaica, serving a discerning international clientele. This is not an all-inclusive property. Our guests expect privacy, discretion, and highly personalized service delivered with confidence and precision.

We are seeking a seasoned Front Desk Manager who understands luxury hospitality at the highest level and can lead a front office operation that caters to high-net-worth guests, long-stay clientele, and repeat visitors who value relationships over transactions.

The Front Desk Manager is responsible for leading all front desk operations and setting the standard for guest engagement from pre-arrival through departure. This role requires a calm, polished presence, strong leadership skills, and the ability to interface daily with sophisticated guests, travel advisors, executive assistants, and owners’ representatives. The successful candidate will be hands‑on, highly organized, and committed to long‑term growth with the property.

• Deliver a consistent luxury arrival and departure experience
• Manage VIP arrivals, guest preferences, and special requests
• Lead service recovery efforts with discretion, urgency, and professionalism
• Build strong guest relationships that encourage repeat stays and referrals

• Oversee daily front desk operations across all shifts
• Ensure accuracy in check‑in, check‑out, billing, and cash handling
• Coordinate room assignments, upgrades, and inventory with reservations and housekeeping
• Maintain detailed guest profiles and preference tracking

• Train, supervise, and develop front desk team members
• Create schedules and ensure adequate coverage, including nights and weekends
• Enforce standards, procedures, and accountability
• Foster a culture of professionalism, consistency, and pride in service

• Maintain front desk logs, incident reports, and guest feedback tracking
• Support financial controls and departmental reporting
• Ensure compliance with safety, security, and operating procedures

• Minimum 5 years of experience in luxury front office operations
• At least 2 years in a front desk leadership or supervisory role
• Experience serving high-net-worth guests in a non-all-inclusive luxury environment
• Demonstrated ability to lead teams and maintain standards under pressure
• Strong communication skills and professional demeanor
• Stable employment history demonstrating commitment to prior properties
• Willingness to relocate to Westmoreland, Jamaica
• Available to work nights, weekends, and holidays
• Valid passport and valid US travel visa
• Must own a reliable automobile
• Professional references required

• Experience with recognized luxury hotel brands or boutique luxury resorts
• Strong guest relations and service recovery background
• Foreign language skills are a plus

Please submit the following:

• Resume with complete employment history
• Cover letter explaining your interest in The Cliff Hotel and your willingness to relocate to Westmoreland. Please include your salary expectations in your cover letter.
• Two to three professional references

Mid‑Senior level

Full-time

Hospitality