General Manager

Description About Planters Inn and Peninsula Grill

When Planters Inn was built in 1844, it secured the best location of all Charleston hotels. Today, the iconic hotel famously presides over the corner of Market & Meeting Street — the very heart of Historic Charleston, South Carolina.

Planters Inn is South Carolina’s only Relais & Châteaux Hotel. Our historic hotel in Charleston is an oasis of beauty and gentility for guests who appreciate luxury, personal space, and added privacy.

In Charleston, S.C., the crown jewel of the dining scene is Peninsula Grill, the beguiling Four-Diamond and Four-Star restaurant hidden amidst a lush moonlit garden in the very heart of the Historic District. Loved by locals and guests from around the world, Peninsula Grill offers a genuinely resplendent dining experience that pulls out all the stops—a spectacular setting, fresh and delicious cuisine, fantastic service that seamlessly anticipates a guest’s wants and needs, an award‑winning wine list, a famous signature dessert, and one more ingredient… a bit of enchantment.

The?

General Manager ("GM") is responsible for all aspects of operations at the?hotel, team management, and guest experience. The GM is an ambassador for the hotel and Crystal Creek Hospitality (corporate office). The ideal candidate is well rounded in sales, hotel operations (Rooms and F+B), human resources, guest service and asset management.?

This role manages and directs staff management in engineering, rooms, food and beverage and administration. The role is responsible for the overall direction, coordination, and evaluation of the hotel’s leadership team and for carrying out leadership responsibilities in accordance with the organization’s policies and applicable laws.

In addition to overall hotel operations, this role includes direct oversight of the hotel's fine dining restaurant and café, ensuring both venues deliver exceptional guest experiences, maintain brand and service standards, achieve financial performance goals, and operate in compliance with all health, safety, and hospitality best practices.

• Develops a positive workplace culture through implementation of action plans that are designed to improve team member retention and to foster teamwork, communication, engagement, and trust, and models the behavior that is expected of all hotel employees
• Thoroughly understands all duties of all staff and departmental functions
• Monitors and develops team members’ performance, to include positive supervision, constructive feedback, professional development, coaching, counseling, mentorship, performance management, and appropriate recognition of achieved goals
• Accountable for hotel recruitment, staffing, and training, and ensures department managers and supervisory staff are qualified and effective in their roles
• Sets measurable departmental objectives and performance expectations
• Ensures compliance with Crystal Creek Hospitality standards of product, quality, and operational performance
• Responsible for the execution and impact of all policies and procedures for the hotel
• Reviews and evaluates feedback from guests both written and verbal, and demonstrates the ability to proactively identify and respond to related opportunities and trends
• Ensures customer satisfaction by soliciting feedback and improving standards
• Understands revenue generation and yield management, works in conjunction with the corporate team on maximizing revenue through rate positioning and optimizing occupancy through segmentation
• Controls expenses in accordance with accurate revenue forecasts, making necessary adjustments in order to maximize profitability
• Maintains proper staffing guidelines based on budget forecast and occupancy
• Actively manages the budget process, P&L reporting
• Prepares ownership operation and marketing reports
• Directs the overall property sales effort in partnership with the Corporate Vice President of Sales and Marketing
• Provides ultimate oversight and accountability for guest service recovery and problem resolution
• Ensures employee satisfaction as reported and measured through the hotel’s annual employee engagement survey
• Meets overall…