Managing Director Place

The Managing Director of The Charleston Place is responsible for the overall leadership, strategic direction, financial performance, operational excellence, and cultural stewardship of The Charleston Place and The Riviera Theatre. This executive role oversees all aspects of the hotel, including Rooms, Food & Beverage, Sales & Marketing, Finance, People & Culture, Engineering, Spa, Retail, and guest experience, while also providing leadership oversight for The Riviera Theatre as a key BHC entertainment venue.

The ideal candidate is a visionary, results-driven luxury hospitality leader with a proven ability to inspire high-performing teams, deliver exceptional financial outcomes, and consistently operate at a Forbes Five-Star level. The Managing Director will also directly facilitate and coordinate a full-scale hotel renovation, ensuring seamless alignment among ownership, design and construction partners, operational leaders, and colleagues while continuing to deliver an uncompromising five-star guest and colleague experience throughout the transformation.

Set and execute the strategic vision for The Charleston Place, ensuring alignment with ownership priorities, BHC’s values, long-term business objectives, and the hotel’s luxury positioning.

Directly facilitate, coordinate, and support the execution of a full-scale hotel renovation, serving as the primary operational leader between ownership, project management, design, construction, consultants, and hotel leadership. Ensure renovation planning and execution are fully integrated with daily hotel operations, minimizing disruption to guests, colleagues, revenue generation, and service delivery. Lead cross-functional communication and decision-making related to phasing, guest impact, colleague readiness, operational contingencies, safety, signage, service recovery, and brand presentation throughout the renovation.

Protect and elevate the guest experience during periods of construction by maintaining Forbes Five-Star service standards, proactive communication, luxury touchpoints, and thoughtful recovery strategies when needed. Partner with ownership and senior leaders to ensure renovation investments support the long-term vision, market positioning, financial performance, and operational functionality of the hotel.

Lead the implementation and ongoing refinement of BHC brand standards across all hotel departments, ensuring The Charleston Place consistently reflects the values, service philosophy, design intent, and luxury positioning of the collection. Guide the future re-introduction of The Charleston Place to the market, ensuring the property’s renewed identity, guest experience, colleague culture, and operational execution are aligned with BHC’s long-term vision.

Place a strong emphasis on Food and Beverage as a defining pillar of the brand, developing and supporting signature offerings, destination restaurant and bar experiences, culinary programming, and memorable touchpoints that distinguish The Charleston Place within the luxury market. Partner closely with Food and Beverage, Culinary, Marketing, Sales, and Operations leaders to ensure signature offerings are commercially successful, operationally executable, locally relevant, and reflective of the hotel’s elevated service standards.

Ensure every brand expression—from arrival experience and guest communications to dining, amenities, events, and colleague interactions—supports the re-introduction of The Charleston Place as one of the South’s leading luxury hospitality destinations.