SMT Team Member​/SMT CTG

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Sentar is proud to be an employee-owned company, fostering a culture of empowerment, collaboration, and innovation. Sentar is dedicated to developing the critical talent that the connected world demands to create solutions to address the convergence of cybersecurity, intelligence, analytics, and systems engineering. We invite you to join the team where you can build, innovate, and secure your career.

The Subscriber Management Team Administrator serves as the central point of contact for subscribers of Military Health Systems (MHS) Computer Network Defense (CND) Tool accounts. This role involves gathering, organizing, and providing information to support cybersecurity and account management activities. The Administrator ensures that account access is properly submitted, created, tracked, audited, and modified or deleted as necessary, supporting operational efficiency and compliance with policies.

This position requires strong organizational skills, attention to detail, and the ability to work both independently and collaboratively in a dynamic environment.

• Serve as the primary contact for subscribers of MHS CND Tool accounts, including Defense Health Agency (DHA) Programs of Record (PORs), Military Treatment Facilities (MTFs), and other related entities.
• Support submission, creation, tracking, auditing, modification, and deletion of account access.
• Verify customer training requirements and ensure compliance with IA baseline certification standards.
• Conduct SAAR (System Authorization Access Request) revalidations.
• Provide customer support and updates to leadership on account and access issues.
• Maintain accurate records of account activities, requests, and approvals.
• Communicate technical information clearly to audiences with varying levels of understanding.
• Identify deficiencies or obstacles and provide solutions to support organizational objectives.
• Assist in developing and implementing procedures and workflows to improve operational efficiency.
• Collaborate with cross-functional teams to manage high-volume requests and support cybersecurity operations.

Clearance Level: Secret

Education:

Certifications: IAT/IAM Level 1

Experience:

• Position may require up to 20% travel
• Minimum of four years of administrative or IT experience.
• Strong oral and written communication skills.
• Ability to work in a dynamic team environment and adapt quickly to change.
• Logical and analytical thinking capabilities.
• Proficient with desktop programs such as Adobe Acrobat, MS Excel, MS Word.
• Ability to solve problems independently or with minimal assistance.
• Understanding of common enterprise technologies.
• Ability to read, understand, and comply with policies and procedures.

• Experience in operational environments similar to MSSP or cybersecurity support roles.
• Help Desk experience (e.g., MHS Help Desk Service Now system).
• Outstanding customer service skills; ability to multi-task and exhibit flexibility.
• Experience with MS Teams, Jira, Confluence, Intelink, Microsoft SharePoint.
• Experience managing, prioritizing, tracking, updating, reviewing, and submitting documents.
• Experience developing and implementing workflows.
• Self-motivated with a proactive attitude; able to work independently.
• High attention to detail.
• Bachelor’s Degree in a relevant technical discipline.
• Demonstrated ability to streamline administrative and IT processes.
• Strong collaboration skills across multiple teams.

Our unique ownership model attracts top talent, giving employees the freedom to take initiative and drive meaningful improvements. In addition to cultivating a thriving and inclusive work environment, Sentar offers an extensive benefits package designed to support the well-being of employees and their families. Employee ownership is the foundation of our culture, promoting participation, teamwork, and accountability while ensuring long-term financial security and a commitment to excellence.

• Voluntary Medical, Dental, Vision, with…