Subscriber Management Team; SMT Lead

Subscriber Management Team (SMT) Lead –
Sentar Inc.

Sentar is an employee‑owned company dedicated to creating solutions that blend cybersecurity, intelligence, analytics, and systems engineering. We invite you to build, innovate, and secure your career with us.

The Subscriber Management Team Lead supervises and guides a small team in the management of subscriber networks and related operations. The role requires rapid adaptation to change, coaching team members, and supporting leadership in completing mission objectives. It demands technical proficiency, strong communication skills, and the ability to convey technical concepts to audiences with varying levels of understanding. The Team Lead is responsible for ensuring operational efficiency, compliance, and effective coordination of team activities.

• Supervise and lead a small team of up to 9 members in a dynamic environment
• Participate in meetings with senior leadership and other teams to complete mission objectives
• Manage Subscriber Onboarding, Compliance, Integration Migration Schedule, and Medical Enclave Migration Schedule
• Convey technical concepts to audiences with varying technical understanding
• Solve problems independently or with minimal assistance
• Evaluate deficiencies and obstacles to achieving the organization’s mission
• Manage system access requests and provide updates to leadership
• Deliver exceptional customer support and maintain SOP administration
• Monitor tools and interfaces as part of operational responsibilities
• Maintain strong organizational skills, attention to detail, and effective verbal and written communication
• Coordinate with all stakeholders to ensure actions align with approved plans and strategic objectives
• Ensure compliance with JFHQ‑DODIN orders and support organizational mission
• Operate independently and solve problems as necessary

• Experience using help desk ticketing systems (e.g., MHS Service Now, Jira) and web‑based collaboration platforms (MS Teams, Confluence, SharePoint)
• Proficiency with desktop programs (Adobe Acrobat, MS Excel, MS Word)

• Familiarity with Host‑Based Tools
• Basic knowledge of networking, IP management, and sub‑netting
• Basic knowledge of commercial cloud service providers
• Ability to navigate monitoring tools and interfaces (e.g., Splunk, Trellix ePolicy Orchestrator)
• Experience managing and prioritizing tasks to meet deadlines
• Exceptional attention to detail

• Voluntary Medical, Dental, Vision, with Health Savings or Flexible Spending Plan options
• Voluntary Life, Critical Illness, Accident, and Long‑Term Care insurance options
• Group Term Life, Short‑Term and Long‑Term Disability provided by Sentar to all qualifying employees
• Generous 401(k) match
• Competitive PTO plan that graduates quickly with years of service
• Additional leave programs; holiday schedule along with bereavement, maternity, jury, and military duty
• Mental health awareness programs
• Tuition reimbursement
• Professional development reimbursement
• Recognition and awards programs

If you are not ready to apply for this position, submit your resume here to join our talent community. We’ll keep you updated occasionally on new job opportunities.

Sentar is an affirmative action and equal‑opportunity employer (M/F/Vets/Persons with Disabilities). We are proudly an Equal Opportunity and VEVRAA Federal Contractor Employer (M/F/Vets/Persons with Disabilities). Follow these links to learn more about your rights: EEO Is the Law Poster; EEO Is Law Supplement; and Pay Transparency.

We want you to build your career at Sentar, so if you are an individual with a disability and require a reasonable workplace accommodation applying for a job or at any point in the employment process, contact the Recruiting Manager at  Please indicate the specifics of the assistance needed. Thank you for considering Sentar in your employment search.

Build, Innovate, Secure Your Career at Sentar.