Desktop Support Specialist-DOS

Desktop Support Specialist‑DOS

Integrated Finance & Accounting Solutions (IFAS) seeks a contractor to provide Network Manager support for Global Systems Operations (GSO) and the Internal Systems and Messaging Unit (ISM). GSO provides financial systems services to the global Department of State (DoS) user community, serving personnel in Charleston, Bangkok, and Paris. ISM is responsible for support of desktop, server, network hardware operations and maintenance, and the IRM Standard Operating Environment software.

The unit handles all issues pertaining to Microsoft Windows Server and Desktop Operating Systems, S.M.A.R.T. messaging, Microsoft Office products, and mobile computing devices (laptops, Blackberries, and Global Open Net tokens).

This role requires the contractor to:

• Manage and troubleshoot complex virtual server networks
• Design enterprise-level environments that host financial applications
• Identify and resolve technical problems with servers and network systems
• Upgrade software and hardware on servers and network infrastructure
• Integrate and automate Windows activities
• Assist in the management of local and wide area networks; configure security for virtual environments and networks; install patches for servers and network devices

• Microsoft O365 Office Suite
• Microsoft Windows 10
• Power Shell scripting language
• Cisco IOS
• Net App ONTAP
• Red Hat Enterprise Linux
• Nutanix
• Tripwire
• HPE Synergy

• Emphasis on teamwork and works well in a team‑oriented environment
• Solution oriented and strong troubleshooting skills
• Process driven and follows protocol
• Passion for leading

Education/Experience Requirements

• A four‑year degree in an Information Technology or business‑related field is preferred.
• Experience supporting Microsoft server and desktop operating systems, MS Exchange server and the latest versions of the MS Office suite (including Outlook) – 5 years is preferred.
• Experience providing desktop support – 1 year is preferred.
• Experience configuring, managing, and troubleshooting virtual server environments; experience with blade servers is a plus.
• Experience managing networked data storage devices and tape backups; experience with Active Directory.
• Experience providing user support and troubleshooting local and wide area network problems.
• Experience leading teams and/or supervising work groups is a plus.
• CompTIA A+, Network+, Server+, Security+, Network Appliance, VMware, or other network operation certifications can offset the education requirement.

Certifications may be substituted for education or degree type: CompTIA A+, Network+, Server+, Security+, Network Appliance, VMware, Technical certification in network operations.

• PC workstation operations including Office 365
• Administration of Microsoft Active Directory
• Network shares and permissions
• Windows Power Shell for system administration

All contractors must be able to either possess or obtain a security clearance of Top Secret/SCI.

The employee will work an 8‑hour shift between 6:15 am and 6:00 pm with a non‑compensated 45‑minute lunch. Additional hours may be required and must be authorized. The position is required to be on‑site (no hybrid option).

Entry level

Full‑time

Information Technology

Business Consulting and Services

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