IT Manager- and Middleton Place Inn and Venues

IT Manager
- Hotel Bennett and Middleton Place Inn and Venues POSITION OBJECTIVE

The IT Manager is responsible for the successful hands‑on leadership with implementing & maintaining all information systems for Hotel Bennett and Middleton Place. The IT Manager must ensure that all systems are operating properly, while focusing on providing service professional satisfaction. Candidate should be able to function with minimal supervision and be able to adapt to changes.

• Must have an understanding of property technology systems such as PMS & POS, Familiarity with industry systems including those currently in use by Salamander Collection such as Opera, Simphony, Book4time and Nuvola.
• Must have experience in troubleshooting PMS, POS and credit card gateway systems and working with multiple vendors to drive resolution.
• Must have in depth understanding of routing and switching. Must have network experience, but a CCNA certification is preferred. Must know how to configure and troubleshoot network equipment, cabling, patch panel & know how to troubleshoot networking issues.
• Understanding of Fortigate firewall, Aruba switches, LAN, WAN, VLAN, TCP/IP, VoIP, DHCP, FTP, DNS, RDS, SMB, VPN, SSL.
• Active Directory, GPO management, RD Gateway Terminal Server deployment, Remote App
• Hyper
  
  V server and virtual server administration, maintenance, and troubleshooting.
• Windows Server 2012 to 2019, WSUS, windows updates, Remote Desktop Services, IIS, SSL certificates.
• SAN and NAS Storage, iSCSI, Fibre Channel
• Office 365 hosted email service and Office applications including MS Teams, and Sharepoint End Point protection, web filtering solutions.
• Backup and disaster recovery.
• Must have experience in using IT help desk tools such as Autotask, Datto
  
  RMM and IT Glue.
• Maintain a high level of service and support by using a ticket/tracking system.
• Software and firmware patching and updates, maintain service support agreements for all IT hardware, IT budget planning, SOPs, license renewal.
• Must have experience in PC setup and troubleshooting.
• Must have basic printer, scanner & peripheral troubleshooting.
• Documentation and SOP for IT systems, procedures, and any information related to the operation of the department such as IP spreadsheets, software/license/certificate renewal schedule etc.
• Communicate effectively with guests and other departments.
• Ability to work with hotel teams and regional leadership to understand needs and clearly articulate solutions.
• Must be available to work on‑call as needed.
• This job description is not an exclusive or exhaustive list of all job functions; a service professional may perform other duties assigned.

• Bachelor's degree (B.A./B.S.) in Computer Science or related discipline and/or; or three to five (3-5) years related experience.
• Microsoft MCSE (Microsoft Certified Systems Engineer) preferred.
• Experience working with remote users (connectivity, access, etc.)
• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies.
• Experience in Hotel Technology is strongly preferred.
• Preferred project management skills and strong ability to prioritize
• Ability to manage internal and external resources to address day‑to‑day needs for applications troubleshooting and issues resolution.
• Excellent problem‑solving skills

• Read and interpret documents in English such as periodicals, journals and manuals
• Able to write for various channels, routine reports, correspondence, business letters, summaries using prescribed format and conforming to all rules of punctuation, grammar, diction and style
• Ability to speak effectively before groups such as business partners, clients or employees

• Apply common sense understanding to business and social situations and in carrying out instructions furnished in written, oral or diagram form
• Able to apply mathematical skills to interpret financial information and to prepare reports and budgets
• Read and interpret business records and statistical reports
• Make business decisions based on reports and facts, as well as on experience and personal insight

• Experience in…