Temporary IT Service Desk Technician

Temporary IT Service Desk Technician (F/T)

Posted by The College of Charleston on 01/13/2026. Closing date 01/26/2026.

Provide first-line chat, e‑mail, telephone, and walk‑up support to clients for PC, network, software and other related issues. Responsible for troubleshooting and resolving issues, using ITSM software and remote connections.

• Provide chat, e‑mail, telephone and walk‑up support; monitor ITSM software for online requests; document and close all calls and work orders.
• Analyze and resolve problems with PCs, Apple computers, cellular phones, printers, scanners, and other peripherals; install and support client software; manage connections to College
  
  VPN via remote troubleshooting.
• Interact with knowledge base: review, create, complete, and submit articles for publication.
• Analyze and resolve problems with VoIP; submit work order requests for adds, moves, changes, cabling and trouble reports to VoIP vendor.
• Support virus software and assist users with virus recovery; assist with IT disaster and recovery plan.
• Assist with IT project implementations (marginal).

First‑line support – 35%, PC/Apple troubleshooting – 25%, Knowledge base – 20%, VoIP troubleshooting – 10%, Virus and disaster recovery – 5%, IT project assistance – 5%.

• Associate degree or high school diploma with at least two years of computer troubleshooting and repair experience, or equivalent education/training/experience.
• Preferred experience in a call support center environment.
• Proficient knowledge of PCs, Macs, network devices, printers, VoIP, and other peripherals.
• Strong analytical, technical, and troubleshooting skills; knowledge of file servers, application servers, and print servers.
• Familiarity with campus applications, computer/network operating systems, and client software.
• Knowledge of Ethernet, TCP/IP, wireless, and other network protocols.
• Excellent customer service, communication (oral and written), and interpersonal skills.
• Ability to follow procedures and keep accurate records.

• Full‑time, 40 hours per week.
• Hourly pay $20.25.
• Must be willing to work occasional evenings, weekends, and on‑call after‑hours support; occasional travel may be required.
• May be eligible for healthcare benefits.

• Health/Dental/Vision –
• Life Insurance
• Long Term Disability
• Retirement
• FreeCARTA Bus Service
• Employee Assistance Program (EAP)

Complete the online application and submit current and previous work history and education. A resume alone will not be accepted. Pay rate commensurate with education/experience exceeding the minimum requirements. Offers contingent upon successful background check. Submit applications online at (Use the "Apply for this Job" box below)..

The College of Charleston is an equal-opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state and local laws. For more information, please visit eop.cofc.edu.