Senior Pharmacy Systems Engineer; VA ESOM

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for an Senior Pharmacy Systems Engineer to support VA ESOM contract
. Kentro is seeking a IT Specialist – Pharmacy Systems Support to provide dedicated, on-site OIT support for the information systems, automation interfaces, and infrastructure that sustain daily prescription fulfillment at the Charleston CMOP for the ESOM program. The specialist will serve as the single accountable presence embedded in a high-volume, time-sensitive dispensing operation and is expected to combine standard IT specialist competencies with working knowledge of VA pharmacy technology.

The specialist will diagnose and resolve issues locally where possible, escalating accurately where necessary, and translating between pharmacy operations and VA OIT so that changes, outages, and requirements are understood correctly by both.

Location:
Onsite:
Charleston, SC – This position can be performed onsite in Charleston, SC and will support Eastern Time working hours.

Compensation Range: The anticipated base salary range for this position is $130,000–$165,000 annually and reflects Kentro’s good-faith expectations at the time of posting. Final compensation is determined based on the role’s requirements, relevant skills, experience, education, certifications, work location, applicable security clearance requirements, market conditions, internal equity, and contract requirements.

This Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability.

Pharmacy Application and Interface Support

• Provide first- and second-tier support for VA EHRM Outpatient Pharmacy and CMOP package functions as they affect Charleston operations, including prescription transmission queues, suspense processing, and release/return files.
• Monitor and troubleshoot data exchange between VA medical center systems, the national CMOP hub, and site-level systems; identify transmission failures, rejected records, and data integrity issues and drive them to resolution.
• Diagnose failures at the boundary between VA applications and dispensing automation, determining whether an issue originates in the application, the interface, the network, or the equipment.
• Support pharmacy-adjacent applications and reporting tools used by CMOP leadership for workload, throughput, and quality monitoring.

Automation, Hardware, and Peripheral Support

• Support the IT-dependent components of the dispensing line: barcode scanning and verification devices, label and manifest printers, workstations and thin clients on the floor, conveyor and material-handling control interfaces, and associated network connectivity.
• Serve as the local technical point of contact for automation vendors; coordinate diagnosis and remediation when a fault crosses the boundary between VA-owned and vendor-owned components, and validate vendor-recommended changes against VA configuration and security requirements.
• Maintain accurate asset inventory and configuration records for all in-scope equipment.
• Participate in equipment refresh, expansion, and…