Tech Specialist

Position: Tech Specialist 4
Overview About M.C. DeanM.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises.  With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment.  At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

We are seeking a Tech Specialist 4 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for commercial customers across high-growth markets.

Responsibilities Plan, schedule, and manage technical deliveries and engineering projects, including scope, dependencies, risks, and milestones

Define, document, and maintain project delivery standards, templates, checklists, and processes across engineering teams

Configure and administer Jira, including workflows, issue types, fields, dashboards, and automation, and drive consistent usage across teams

Organize and prepare detailed documentation of project and system performance, including status reports, service request records, and analysis for leadership and customers

Analyze system and project performance and recommend process and technical improvements

Train engineers, project teams, and system users on delivery standards, tools, and systems

Serve as primary coordination point for manufacturers and vendors on behalf of engineering, including onboarding, meeting scheduling, and communication cadence

Track manufacturer support cases, RMAs, and firmware or product issues through resolution, escalating as needed to minimize impact on engineering and deployments

Conduct and coordinate research and evaluation of new system manufacturers, such as access control, intrusion detection, and closed circuit television systems

Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems

Read and interpret engineering drawings, blueprints, schematics, SOPs, and statements of work (SOW)
Interface with engineering team to ensure design and delivery efficiency

Coordinate research and development of entire systems, ensuring interoperability and constructability scenarios are analyzed

Apply working knowledge of networking and system administration principles to understand, triage, and route technical issues

Coordinate test lab scheduling, equipment maintenance, and vendor evaluation hardware

Interface with internal and external customers

Coordinate with field personnel and/or engineering team to discuss any potential installation issues

Triage and coordinate support requests from field personnel and system administrators on installation issues, and coordinate post-deployment support, including on-site as needed

Perform all duties with minimal direct supervision

Qualifications

Education/

Experience:

High School Diploma with 12+…