Software Trainer

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over 300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally.

Across its platforms, Greystar has nearly 79 billion of assets under management, including over 35 billion of development assets and over 30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business. To learn more, visit

Leads and participates in the development of the Company’s software training curriculum and programs, and designs, conducts, facilitates, and evaluates systems training programs for the Company’s team members.

• Conducts and facilitates software training programs by making appropriate travel arrangements, preparing and packaging participant and facilitator materials, coordinating the registration and set‑up process, and updating and revising training programs as necessary to ensure the curriculum meets the training needs of the Company.
• Creates new or revises existing training programs by researching systems and software functionality, authoring participant and facilitator training materials, designing instructions, practice and other learning activities, and developing other support materials, including PowerPoint presentations, audiovisuals, graphics, job aids, and other documents.
• Acts as a performance improvement resource to managers by following up to provide individual coaching and one‑on‑one training, conducting remedial and refresher training, and suggesting education and training alternatives and options based on specific situations.
• Provides help desk support by troubleshooting and responding to user requests and questions, researching and correcting systems problems, and following up with the end users to ensure satisfaction resolution of systems‑related issues.
• Evaluates and reports on training program effectiveness by developing pre‑ and post tests, surveys, and/or other methods and tools to assess learner understanding, and by reviewing other Company reports to link training to overall performance and results.
• Assists on take‑over and transition teams for newly‑acquired properties by completing systems and data conversions, setting up new users for systems access, and conducting training for new team members on the Company’s property management and other software applications.
• Works with third‑party vendors, contractors, and other business partners to support training or system maintenance needs, and provides customer service by working with senior management to develop and produce training and communication materials.
• Provides client and customer service by providing reports, demonstrating systems software, and participating in client/owner presentations as needed.
• Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

Knowledge, Skills, Abilities:

• Demonstrated proficiency in property management software (preferably Yardi and Real Page), and other computer applications and software used by the Company sufficient to maintain, troubleshoot, provide instructions, and install as needed.
• Demonstrated ability to read, write, and communicate effectively to create and make presentations to team members at all levels, and to design and teach information systems training programs.
• Demonstrated proficiency in word processing, spreadsheet, internet, and database management programs in order to complete required reports, produce necessary communication materials, and use the internet for communication, research, and other business purposes.
• Employment history that…