Spa Operations Manager

Spa Operations Manager at The Cooper

Location:

Charleston, South Carolina Metropolitan Area

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industry: Hospitality

As the Spa Operations Manager, you will oversee the seamless day-to-day operations of the spa, fitness center, and retail boutique, ensuring every wellness touchpoint reflects Southern grace and Forbes 5‑Star service standards. You will lead and inspire a passionate team, uphold operational excellence, and curate wellness experiences that align with the charm and tranquility of Charleston.

• Oversee all spa treatment services, locker rooms, and relaxation areas to maintain a peaceful, pristine environment.
• Manage scheduling, training, and performance of therapists, estheticians, and attendants.
• Ensure services are delivered with precision, discretion, and personalized attention in line with luxury standards.
• Oversee daily operations of the hotel fitness center, ensuring all equipment is clean, safe, and functional.
• Monitor guest usage and identify opportunities for fitness programming, personal training, or wellness partnerships.
• Coordinate preventive maintenance with engineering and manage repair needs promptly.
• Curate and manage the hotel’s luxury retail boutique, ensuring appealing product presentation and guest engagement.
• Monitor inventory levels, conduct ordering and stock rotation, and lead staff training on product knowledge.
• Collaborate with vendors to introduce new products aligned with Charleston’s wellness culture and guest preferences.
• Maintain a highly motivated, well-trained, and professional team across spa, fitness, and retail areas.
• Monitor and respond to guest feedback, track KPIs, and uphold Forbes 5‑Star standards.
• Support budget planning, revenue goals, and promotional initiatives across all wellness channels.
• Collaborate with other departments to support guest experience enhancements and special wellness offerings.
• Ensure all required licensing and certifications for therapists, contractors, and new hires are up to date.

• 3–5 years’ experience in luxury Forbes 5‑Star spa, fitness, or wellness operations management.
• Strong team leadership, guest service, and cross‑functional collaboration skills.
• Deep knowledge of massage, esthetics, and wellness trends; fitness center operations; and luxury spa retail.
• Proficiency with spa software and POS/retail systems.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• South Carolina Massage Therapy or Esthetics license preferred, but not required.

• Must be able to walk, stand, lift, and move throughout spa and hotel property during extended shifts.
• Ability to lift and move up to 30 lbs, including inventory, linens, or retail displays.
• Comfortable working around heat, humidity, and spa treatment environments.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• Good hearing and communication skills for effective collaboration with staff and guests.
• Available to work varied shifts, including nights, weekends, and holidays.

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.

BHC participates in E‑Verify.