General Manager

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Hope Lodge General Manager serves as a pivotal leader within the American Cancer Society (ACS), responsible for executing strategic initiatives, enhancing brand awareness, fostering partnerships, and providing operational oversight to ensure the success of their designated Hope Lodge. This position is dedicated to delivering exceptional hospitality, support services, and accommodations to cancer patients and their caregivers throughout their treatment journeys.

• Strategic Execution:
  Drive the implementation of strategic initiatives aimed at optimizing the operation and impact of the Hope Lodge, in alignment with ACS goals and objectives.
• Brand Awareness:
  Enhance brand visibility and recognition for the Hope Lodge within the community and among relevant stakeholders, promoting its mission and services.
• Partnership Development:
  Forge collaborative partnerships with health systems, healthcare providers, donors, volunteers and other ACS departments to expand resources, support services, and outreach efforts for lodge guests.
• Operational Oversight:
  Provide comprehensive oversight of all aspects of Hope Lodge operations, including guest services, facility maintenance, staff management, and adherence to ACS standards, ensuring excellence in service delivery.
• Guest
  
  Experience:
  
  Prioritize the provision of exceptional hospitality, support services, and accommodations to cancer patients and their caregivers, fostering a compassionate and supportive environment and maintaining High Guest Satisfaction.
• Staff Leadership:
  Responsible for leading a high-performing team, and developing team culture. Responsible to recruit, train, and lead a dedicated team of managers, cultivating a culture of excellence, teamwork, and compassion in serving lodge guests.
• Community Engagement:
  Engage with local communities, civic organizations, and volunteers to build support networks, raise awareness, and facilitate fundraising initiatives in support of lodge operations.
• Financial Stewardship & Fundraising:
  Manage budgets, monitor financial performance, and implement cost-effective strategies to ensure the sustainability and growth of Hope Lodge operations. Responsible to support development fundraising efforts.

• 3-5 Years Experience in nonprofit management, healthcare administration, hospitality management, or a related field (bachelor's degree preferred).
• Proven leadership experience in a nonprofit, healthcare, or hospitality setting, with a track record of success in strategic execution, team management, and operational excellence.

• Strong communication, interpersonal, and organizational skills, with the ability to build and maintain relationships with diverse stakeholders.
• Compassionate and empathetic approach to serving cancer patients and their caregivers, with a commitment to delivering exceptional guest experiences.
• Ability to thrive in a dynamic and fast-paced environment, with a strategic mindset and a passion for making a difference in the lives of others.

• Leadership:
  Ability to provide strong leadership and direction to staff and volunteers, fostering a positive and collaborative work environment.
• Strategic Thinking:
  Capacity to develop and execute strategic plans to achieve organizational goals and enhance the impact of the Hope Lodge within the community.
• Operational Management:
  Proficiency in overseeing all aspects of lodge operations, including guest services, facility maintenance, and adherence to ACS standards.
• Brand Management:
  Skill in enhancing brand visibility and recognition for the Hope Lodge, promoting its mission and services effectively.
• Partnership Development:
  Ability to forge and maintain partnerships with health systems, healthcare providers, donors, volunteers and other ACS departments to expand resources and support services for lodge guests.
• Guest
  
  Experience:
  
  Dedication to providing exceptional hospitality, support services, and accommodations to cancer patients and their caregivers, ensuring their comfort and well-being…