Operations Manager

• 2 years Auto and/or HD Parts experience
• 2 years Inventory Experience
• 2 years Computer Experience
• 24-hour Availability
• Valid Driver’s License with 2 years driving experience

• 5 years Supervisory experience
• Customer Service Experience
• Attention to Detail
• Detailed experience in utilizing Inventory /Point-of-Sale application to manage inventory
• Warehousing or Distribution experience
• Experience monitoring performance reports
• Experience with hiring processes
• ASE Certification

The Operations Manager will ensure quality performance of staff working within the sites. Direct communication and collaboration with customer/client management in
administration of service contract.

Provide quality customer service to include but not limited to the following:

• Administration of contract.
• Assess problems and concerns with client management, shop, and customer personnel.
• Work in conjunction with customer locations to assist in parts availability, information, and request of items thru transfer process.
• Review and familiarize self with Approved Commodities List, Policy & Procedures Manuals.
• Research parts procurement utilizing publications, and equipment manuals and provide past sales research as requested.
• Contact vendors for pricing and placement of orders, answer questions regarding availability of parts.
• Work with customers to ensure correct items are being procured when necessary.
• Answer all messages phonee-mail in a timely fashion.
• Assist in reviewing all requisition forms to ensure they meet P&P requirements.
• Monitor and analyze Service Level Reports.
• Monitor purchases at all sites for compliance of Approved Commodities List as well as obtaining best pricing.
• Provide training as required.

• Review various reports to maintain accuracy and inventory levels at all locations.
• Review and submit weekly Cyclic Counts to Inventory Manager.
• Perform Wall to Wall inventories at all locations and assist in other districts if necessary.
• Research and perform inventory adjustments.
• Review min max levels, stock sources and primary vendor requirements to maintain proper stocking levels.
• Meet with customer representatives to discuss future requirements.
• Review sales to ensure stocking requirements are being met.
• Monitor processing of vendor invoices and invoicing paperwork of customer.

• Utilizing the Microsoft Dynamics NAV system generate and review various reports as outlined in daily, weekly, and monthly guidelines.
• Generate and review SLA failures for all locations making stocking suggestions based on min max review.
• Review Accounting issue report for all locations and assist in resolution.
• Produce and submit back up for credit card purchases.
• Review +- 20% purchase report.
• Review weekly manager’s report and take appropriate actions.
• Review, correct and submit to Customer for approval; the monthly reconcile difference report.

• Perform monthly site visits using established check list and report to Regional Manager.
• Review and submit timesheets to include monitoring Customer emergency overtime.
• Investigate and resolve personnel issues.
• Hire and terminate in accordance with policies.
• Complete and submit new hire paperwork.
• Provide orientation, employee requirements for Customer and schedule training.
• Assist with delivery and pick-ups.