Westedge Assistant General Manager Luxury Spa and Boutique

• Training & development
• Wellness resources
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Paid time off

Full-Time | 40 Hours per Week

Love luxury retail? Passionate about people? Ready to lead something exceptional?

This isn't your typical Assistant Manager position.

At Woodhouse Spa Westedge, we're looking for a dynamic, sales-driven leader who knows how to build an incredible team, create unforgettable guest experiences, and turn a beautiful retail boutique into a thriving business. We're seeking someone with the energy of a great retail leader, the polish of luxury hospitality, and the confidence to take ownership.

As our Assistant Spa Manager, you'll take a hands-on leadership role in two essential areas of our business: our Hospitality Team and our Retail Boutique.

This is an opportunity to lead people, drive results, elevate the guest experience, and make a meaningful impact within a luxury wellness environment.

Retail Leadership & Sales

• Drive boutique sales, merchandising, and retail performance.
• Coach your team on product knowledge, sales techniques, and personalized guest recommendations.
• Track sales goals, KPIs, and opportunities for growth.
• Bring fresh ideas to promotions, product launches, and retail experiences.

Team Leadership & Culture

• Lead, inspire, and develop a high-performing Hospitality Team.
• Build a culture of accountability, positivity, and exceptional service.
• Set clear expectations, celebrate wins, and coach performance.
• Lead by example and create an environment where great people thrive.

Luxury Hospitality & Operations

• Deliver a five-star guest experience from arrival to departure.
• Oversee daily operations, scheduling, and guest flow.
• Resolve guest concerns with confidence, professionalism, and care.
• Maintain the elevated atmosphere and standards that define Woodhouse.
• Jump in and support the team wherever needed.

Strong retail experience is essential. Spa experience is a plus, not a requirement.

• Proven leadership experience in retail, luxury hospitality, beauty, or wellness.
• Demonstrated success driving sales and developing high-performing teams.
• Strong understanding of merchandising, inventory, and retail KPIs.
• Confident, positive, organized, and results-oriented.
• A natural coach who motivates others and holds people accountable.
• Passionate about exceptional hospitality and creating memorable guest experiences.
• Comfortable taking initiative, solving problems, and owning results.

Experience in luxury retail, skincare, cosmetics, or spa operations is a plus. Meevo experience preferred.

• Real Leadership Opportunity: Take ownership, develop your team, and influence business performance.
• Luxury Wellness Environment: Combine your passion for retail and hospitality in a beautiful spa setting.
• People-First Culture: Guided by our HELP values - Hospitable, Ethical, Likable, and Professional.
• Growth Opportunities: Build your leadership career with a nationally recognized luxury spa brand.
• Employee Perks: Discounts on spa services and retail products.
• Full-Time Position: 40 hours per week with competitive compensation.

We're not just looking for someone to manage a shift. We're looking for someone who can build a team, grow a business, and raise the standard. If you're a strong retail leader who loves people, thrives on results, and is ready to bring your talents into luxury wellness, we want to meet you!