Inside Sales Associate

Job Details

Job Location: Charleston Branch - Summerville, SC 29486

Position Type: Full Time

Salary Range: $22.00 - $23.00

Job Shift: Monday - Friday - Day Shift

Inside Sales Associate – Charleston, SC

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Location:
Conklin Metal Industries
607 Tradeport Drive, Suite 100
Summerville, SC 29472

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Hours:
Monday – Friday, 7:00 AM – 4:00 PM (with opportunities for overtime)

Conklin Metal Industries is a fourth-generation, family-owned distributor of sheet metal, HVAC, and duct fabrication supplies. Founded in 1874, we proudly serve the entire Southeast through our expanding network of warehouses. Our customers include sheet metal contractors, mechanical contractors, duct fabricators, residential and multi-family new construction contractors, and HVAC service specialists.

We are a one-stop shop for every component used in the construction and installation of commercial and residential HVAC duct systems — from sheet metal and fasteners to insulation, machinery, and accessories. With our brand-new Charleston branch opening November 2025
, we are building a team that’s ready to deliver excellent service and help us grow in this exciting new market.

We are seeking a versatile and detail-oriented Inside Sales Associate to join our Charleston team. This role blends inside sales, customer support, and branch administrative functions
, making it ideal for someone who enjoys variety in their day-to-day work.

You will assist walk-in and call-in customers, support local Territory Managers, process purchase orders and invoices, and help set up new customers and products. Your efforts will directly support branch success, customer satisfaction, and overall operational efficiency.

• Handle customer sales via phone, email, text, and in person
• Support Territory Managers with quotes, order entry, product sourcing, and communication between the branch and field
• Conduct proactive outbound calls to existing customers weekly based on delivery schedules
• Serve walk-in customers by providing product knowledge and sales support
• Capture and communicate customer-specific requirements such as delivery preferences or product specs
• Monitor customer trends and collaborate with Territory Managers and Branch leadership on sales opportunities
• Assist with new customer and new product setups
• Support the Corporate Credit and Item Maintenance teams with account and product inquiries

• Manage receipt of purchase and transportation orders; track deliveries and maintain organized records
• Generate and process invoices accurately; resolve discrepancies with Finance
• Handle purchase order and sales order returns with proper documentation
• Coordinate back-order fulfillment and communicate with customers regarding delays or status changes
• Maintain an organized filing system for invoices, receipts, and records
• Provide backup sales support during peak times, including order entry and customer inquiries

• Communicate inventory needs to the Branch Manager and Replenishment team
• Serve as a product knowledge resource for internal team members and customers
• Partner with Item Maintenance on new product setups

• High School diploma or GED required; higher education preferred
• Proven experience in administrative roles, preferably in manufacturing, industrial distribution, or HVAC
• Available to work Monday–Friday, 7:00 AM – 4:00 PM, with opportunities for overtime
• Proficient in Microsoft Outlook, Office 365, Word, and Excel
• Familiarity with ERP systems (Prophet 21 / P21 experience preferred)
• Excellent phone-based selling and customer service skills
• Strong organizational skills with the ability to multi-task in a fast-paced environment
• Attention to detail, strong communication skills, and ability to prioritize tasks
• Comfortable working in both office and warehouse environments
• Analytical mindset with ability to leverage data for sales and operational improvement

This position primarily operates in a business casual office setting
, but regular interaction with the warehouse is required. The role involves using standard office equipment such as computers, phones, printers, and filing systems.

We offer a competitive compensation and benefits package, including:

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) with 4% company match
• Annual profit-sharing program
• PTO and 10 company-paid holidays

This is an exciting opportunity to be part of a new branch opening and contribute to its growth and success from day one. If you’re a customer-focused, detail-oriented professional who enjoys sales, problem-solving, and operational support, we’d love to meet you.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities