Business Development Director - Hyperscaler Clients - Americas Region

Job :

Location:

Highlands Ranch, CO, United States | Calgary, AB, Canada | Charleston, SC, United States | Columbus, OH, United States | Dallas, TX, United States | Houston, TX, United States | Los Angeles, CA, United States | New York, NY, United States | Phoenix, AZ, United States | Raleigh, NC, United States | San Francisco, CA, United States | Toronto, ON, Canada | Vancouver, BC, Canada | Washington, DC, United States Department:
Client Development Business Unit: ANA United States Work Type:
Hybrid Date Posted:
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description:

As Business Development Director / Account Leader for Hyperscaler Clients, you will manage client experience and satisfaction, deliver client growth within the existing portfolio of work, and achieve portfolio margin targets across Software & Internet. You’ll build long-term relationships and drive account growth with Software & Internet key clients, driving maximum retention and expansion.

We deliver Design, Construction & Engineering Services to our clients. Asset/project types that we deliver within Software & Internet include data centers, offices, logistics facilities/warehouses, transportation maintenance facilities, studios, labs, and more.

Role accountabilities:

Drive organic growth within the Software & Internet client portfolio through active oversight of portfolio performance and commercial levers.

Increase share of wallet through existing service offerings for Software & Internet  responsible for the Software & Internet client and portfolio workload forecast.

Determine pursuit teams and provide pursuit approvals.

Maintain accurate and timely pipeline hygiene.

Build and maintain strong client relationships, including ownership of client experience, satisfaction, retention, and resolution of client escalations.

Facilitate regular business reviews with Software & Internet clients.

Ensure client and portfolio margins are aligned to targets.

Pursue new commercial models with Software & Internet clients.

Manage client frameworks and Master Services Agreements to understand opportunities for rate card improvement.

Support Services through identification of emerging client needs and opportunities for new or enhanced Service offerings.

Lead the Software & Internet client account team with health, safety and wellbeing at the forefront.

Actively mentor and guide members of the account team in client relationship building.

Foster an inclusive working environment within the account team.

Qualifications &

Experience:

Demonstrated experience in account management, client management or project leadership within the AEC or related professional services industry.

Proven ability to grow client relationships over time, increasing share of wallet through cross selling, upselling and diversification of Services within existing accounts.

Strong commercial and financial acumen, including understanding of pricing, cost of sales, client NOI and margin, and using these to inform account decisions and actions.

Experience with workload and revenue forecasting, and collaborating with delivery and Services teams to align resources to pipeline and portfolio needs.

Track record of managing client escalations and issues, balancing client needs with commercial and delivery constraints to achieve sustainable solutions.

Strong relationship building skills, with the ability to engage effectively with client…