Security Assistant Dispatcher

This position serves as the Security Assistant Dispatcher for Police Service in Charleston within the Veterans Health Administration (VHA) with a primary purpose to lead a team of Security Assistants responsible for monitoring physical security equipment, directing police officer response to emergency and non-emergency criminal activity, security and life safety matters, communications, radio dispatching, telephone, fire and security computer system and systems.

Major duties include, but are not limited to:

• Receiving and evaluating calls from the public concerning crimes, fires, and medical emergencies.
• Evaluating calls for proper action and entering data into a computer as it is being received.
• Initiating Police and/or Fire and Medical response by obtaining information required for dispatching field units.
• Maintaining routine reports, referral information, and emergency calls for assistance from citizens and public safety personnel.
• Operates a National Crime Information Center (NCIC) terminal for researching vehicle ownership, license plate and operator's license verification, wants and warrants on persons, etc.
• Operates a variety of communications equipment such as radios and computers with general and specialized software common to the dispatching occupation.
• Coordinates with military and civilian agencies in response to mutual aid requests, in accordance with locally established protocols.
• Communicates via radio with responding personnel to pass pertinent information regarding hazards that may be present at the emergency scene and obtain additional assets if requested by the Incident Commander.
• Provides appropriate post-dispatch and pre-arrival instructions and maintains knowledge of all response resources available, sometimes in a widely-dispersed environment.
• Dispatches patrols for routine assignments ensuring patrols are completed within established guidelines and properly documented in official records.
• Performs other related duties as assigned.

Work Schedule:

Rotating shifts including nights, weekends and holidays.

Compressed/Flexible:
Not Authorized

Virtual:
This is not a virtual position.

Position Description/PD#:
Security Assistant Dispatcher/PD99858A Relocation/Recruitment

Incentives:

Not Authorized