Service Technician

** Patterson isn't just a place to work, it's a partner that cares about your success.*
* One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

** Ready to take your career to the next level?*
* At Patterson Companies, we're looking for  
** Service Technicians
** who are skilled problem-solvers with a passion for delivering outstanding customer service.

In this role, you'll work hands-on with cutting-edge dental technology-installing, maintaining, and repairing equipment so practices can operate efficiently and confidently. You'll also provide training and troubleshooting expertise, becoming a trusted partner to dental professionals who rely on Patterson to keep their practices running at their best.

We are hiring Service Technicians in the following markets:  
** Georgia, Florida, South Carolina, North Carolina, Tennessee, Virginia*
* ** Essential Functions*
* To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

** Install and/or Repair Dental Equipment:
** The core responsibility for a Service Technician is to observe, listen, learn and apply training.
Training is supplied by Service Technician mentors and online training courses through Patterson Technology Academy.

+ Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training.

+ Follow checklists, ensuring all critical parts are examined.

+ Demonstrate knowledge on the installation procedures and jobsite protocol.

+ Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.

+ Perform other duties as assigned

** Customer Service:
** Supports customer needs through responding in a timely and professional manner. Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and courteous and approachable interactions.

** Communication:
** Understands and conveys information to our customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non-technical audience.

** A*
* ** dditional functions*
* In addition to the essential functions listed above, the incumbent may perform the following additional functions.

+  
** Work Ethic:
** Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson's business conduct and code of ethics and responsibilities.

+  
** Problem Solving

Skills:

** Anticipates problems and customer needs and goes beyond training to find answers.

+  
** Interpersonal

Skills:

** Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues. Responds to difficult situations and demanding people and delivers negative information in a way that enhances relationships.

+  
** Inventory Management:
** Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary.

+  
** Personal/Vehicle Safety:
** Safety is a primary focus for the Patterson Dental service department.  Each employee must maintain a quality driving record and represent Patterson Dental while driving a company vehicle.  Proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road.

** Job Qualifications*
* ** Required Qualifications*
* + High school diploma or equivalent

+ Mechanical aptitude required

+ Possesses strong work ethic and takes ownership of both company and customers goals/objectives

+ Focused on understanding, meeting, and exceeding customer expectations

+ Ability to thrive in a fast-paced environment

+ Requires basic computer skills and/or ability to use smart phone/tablet

+ Strong verbal and written communication skills

+ Valid driver's license along with good driving record

** Preferred Qualifications*
* + Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desirable but not required

+ Excellent organization and problem-solving skills

+ Knowledge of Microsoft Outlook, Excel and Teams is helpful

** Working Conditions*
* ** Physical Demands*
* + Must be able to remain in a stationary or driving position up to 100% per day.

+ Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day.

+ Must position oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% per day.

+ Must be able to reach at…