Lead Technician

OVERVIEW:
The Lead Technician is responsible for maintaining efficient work flow in the Service Department and conducting quality checks after a technician has completed work. Additionally, the Lead Technician will assist with training and troubleshooting when necessary, and also coordinate and maintain efficient workflow of the yard.

KEY TASKS:

* Communicate well with Service Manager, Technicians and Service Advisors

* Train, motivate, coach, monitor and provide the Service Manager with input when evaluating the performance of all service & yard team members

* Report performance and/or disciplinary issues to the appropriate department manager.

* Assist Service Manager in day-to-day operations including scheduling and distribution of work for technicians and yard team, utilizing Service Scheduler and other tools as required to generate and manage work orders.

* Schedule, coordinate and follow-up on sublet contractors.

* Inspect quality of work performed as required, prior to delivery to the customer.

* Provide prompt, detailed and timely flow of all paperwork.

* Train technicians to peform services in accordance with Marine Max standards and best practices to ensure customer satisfaction.

* Project a knowledgable and professional image at all times

* Communicate with service and parts teams to obtain nessecasry parts

* Advise technicians, if needed, on technical advice and assistance

* Maintain cooperative relationships with fellow employees

* Conserve shop supplies as appropriate

* Perform routine repairs and installations through out day as work load demands

* Maintain dealership equipment to ensure good working order and coordinate all maintenance- maintaining repair and maintenance logs.

* Follow safety rules and regulations and wear proper protective gear

* Instruct team on safety procedures

* Keep shop tools and equipment clean and in proper working order

* Maintain a clean & professional facility and shop conducive to safety

* Inspect quality of work performed as required, prior to delivery to the customer.

* Other duties as assigned

KEY RESULT AREAS:

* Clean, safe and operable equipment

* Organized, well maintained shop, yard and marina

* 100% pride in work to ensure that its done right the first time and exceeds customers' expectations

* Department profitability

* Employee morale

* Customer satisfaction

* Marine Max and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.