Field Service Technician Charleston,SC Job Charleston area,South Carolina USA,Trades / Skilled Labor

Position: Field Service Technician 2 ($1,500 Hiring Bonus) Charleston, SC

Overview

Field Service Technician 2 ($1,500 Hiring Bonus) — Charleston, SC

Job details

Domain Programs / Customer Relations

Job field / Job profile Customer services and support - Customer support & services training

Employment type Permanent

Professional category Technician

Part time / Full time Full-time

Reference number

Job location North America, United States, South Carolina, Charleston

City Charleston

Responsibilities

Objective: The Field Service Technician II provides on-site support at the Air Framer for Safran Aerospace Seats pertaining to interiors manufactured in USA, France and Great Britain. The team assists Air Framer / Airline customers during the build of the Aircraft, specifically for installation issues, damaged parts, reworking pickups, cosmetic defects and any customer relations issues. Rework areas include Receiving, BFE, Factory and Flight line relating to all built Aircraft with Safran Seats product.

All rework performed must adhere to Safran Seats drawings, specifications and rework instructions. Reports to the OSS Manager on a daily basis. Handles moderately complex issues and refers more complex issues to higher-level technicians.

Essential Functions (Duties and Responsibilities):

A) Rework and stamp pickups self-identified and/or written by Air Framer and/or customer during the build of the Aircraft.

B) Replace/troubleshoot faulty electronic components and other damaged parts, adjust misaligned panels / trim pieces, assist the Air Framer seat installation team and perform miscellaneous tasks.

C) Maintain a high-quality level of workmanship at all times.

D) Respond promptly to all communication with Air Framer personnel and customers.

E) Maintain a good rapport with Air Framer personnel and customers.

F) Follow Safran / Air Framer safety guidelines and processes established by the organization.

G) Submit accurate part order requests and understand the POA / SOA process at Air Framer / Safran.

H) Drive the company van and transport other technicians safely around Air Framer / Safran facilities.

I) Attend Safran daily standup/tie-in meeting.

J) Adhere to Safran / Air Framer training requirements related to Flight line, Safety and related courses.

K) Coordinate verbally with QA, Engineers, Leads, Technicians and other Air Framer / Safran personnel daily.

L) Perform other duties as assigned.

Qualifications

Qualification Requirements:

A) Education &

Qualification:

• High School Diploma or equivalent required. Associate's Degree in a related technical field preferred.

B) Work Experience - Technical knowledge:

• At least 2 years of Field Service experience related to troubleshooting and repairs required.

C) Professional

Skills:

• Mechanical ability with hand and power tools

• Basic working knowledge of CMMs, Engineering Drawings and other technical documents

• Basic computer knowledge and familiarity with MS Office

• Proficient using smartphones/tablets to send emails, photos and other applications

• Valid driver's license and ability to obtain a passport

D) Behavioral

Skills:

• Ability to work efficiently under stressful situations

• Follows instructions and completes jobs in a timely manner

• Excellent verbal and written customer service skills

• Availability to work various hours, including after hours and weekends as needed

• Ability to manage multiple tasks and overlapping customer assignments

• Willingness to travel to other Air Framer FALs in other states and other Safran sites

• Ability to generate written communication and operate required office equipment

• Ability to read and review written communication

• English language proficiency (speaking and listening)

E) Desirable Aspects:

• Hands-on electrical troubleshooting knowledge (voltage testing, continuity)

• Participation in continuous improvement efforts

• Clear written and verbal communication

• Travel:
International and/or domestic; approximately 2-4 weeks per year

Benefits and Other Information

Safran Seats USA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Additional Details

Annual salary market rate

City (-ies) Charleston

Applicant criteria

Minimum education level achieved High School Diploma/GED Equivalent

Minimum experience level required More than 3 years

ITAR Controlled Position
:
Yes

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Field Service Technician Charleston, SC